Credit Controller (Italian Speaking) in Cambourne

As an Italian Speaking Credit Controller here at Illumina in Cambridge, you will join our Accounts Receivable team supporting our Italian customer base and playing a key role in ensuring timely and accurate collection of outstanding balances. This role sits within a fast paced, collaborative finance environment where you will work closely with internal stakeholders including customer service and sales, as well as directly with customers. Acting with a strong customer focus, you will help ensure smooth account management while supporting Illumina’s mission to improve human health. This is a hybrid role, balancing focused remote work with in‑person collaboration as part of our Cambridge finance hub.

To be successful in this role you will bring solid experience within Credit Control, combined with a passion for delivering excellent service. You will be confident working with Italian speaking customers, using your fluent Italian language skills to build strong relationships and resolve issues efficiently. It is essential within this role to be a confident decision maker. Experience with SAP or similar ERP systems will be highly beneficial, along with experience in electronic invoicing – customer portals is essential (service providers Sogei & Peppol desirable). It is important to have strong attention to detail and the ability to work under pressure to tight deadlines and KPIs. You will naturally align with Illumina’s value of Make Customers Heroes by anticipating customer needs, resolving issues proactively, and acting with accountability and integrity in everything you do.

Responsibilities

• Contacting overdue customer accounts to arrange and secure payment in line with agreed terms
• Reviewing customer credit status and providing informed recommendations for credit blocks and releases
• Posting and allocating cash receipts accurately and in a timely manner
• Distributing customer statements and dunning letters in accordance with internal procedures
• Resolving customer account queries and disputes with a focus on customer satisfaction and accuracy
• Providing support for internal and external audit requests as required
• Reviewing and managing customer held orders in collaboration with internal teams
• Collaborating closely with customer service and sales teams to ensure the highest level of customer experience

Salary and Benefits

The estimated base salary range for the Credit Controller (Italian Speaking) role based in United Kingdom is GBP 30,600 - 45,800. The range reflects long‑term growth in the role; therefore, most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.