At a Glance
- Tasks: Support next-gen sequencing technologies and troubleshoot complex systems.
- Company: Join Illumina, a leader in genomic innovation with a collaborative culture.
- Benefits: Competitive salary, flexible benefits, and a supportive work environment.
- Other info: Dynamic team environment with opportunities for growth and mentorship.
- Why this job: Make a real impact on human health through cutting-edge technology.
- Qualifications: Degree in relevant field and experience with complex systems required.
The predicted salary is between 42840 - 52360 £ per year.
As a Staff Systems Support Engineer, you will join our Global Lab Management team and play a critical role in supporting the development of next-generation sequencing technologies.
Working at the intersection of hardware, software, engineering, and science, you will help ensure our sequencing instrument fleet operates at the highest standards, empowering R&D teams to deliver the innovations that shape the future of genomics., As a Staff Systems Support Engineer, you will work closely with Illumina's R&D teams to ensure the sequencing instrument fleet is operational, reliable, and capable of supporting critical development activities.
You will leverage your technical expertise across hardware, software, firmware, and systems troubleshooting to maximize instrument performance and enable innovation.
What You'll Do
- Troubleshoot and resolve issues on sequencing instruments to support research and development activities.
- Collaborate with multidisciplinary teams to ensure instruments are fit for purpose, including implementing hardware and software modifications where required.
- Monitor instrument performance through sequencing data analysis and execute preventative maintenance and upgrade activities.
- Partner with EERD and Systems Integration teams to maintain fleet availability and operational excellence.
- Support, mentor, and provide technical guidance to junior team members.
- Develop and communicate key performance metrics, including failure analysis and Pareto reporting.
- Provide timely, clear communication to users regarding investigations, corrective actions, and repair timelines.
- Collaborate with global instrument and software development teams, including colleagues in the United States, to support software, firmware, and hardware upgrades.
- Represent the engineering support function on project teams requiring sequencing instrument expertise.
- Bachelor's or Master's degree in Computer Science, Engineering, Bioinformatics, Physical Sciences, or a related discipline.
- Significant experience supporting complex opto-electronic systems in a commercial or R&D environment.
- Strong troubleshooting capability across integrated hardware, firmware, and software systems.
- Coding experience and hands-on experience working with Linux operating systems.
- Experience troubleshooting and diagnosing PCB-level issues.
- Strong communication skills with the ability to convey technical concepts to both technical and non-technical audiences.
- Ability to thrive in a dynamic, fast-paced environment and manage competing priorities.
- Preferred Experience
- Experience working with sequencing instrumentation or related life science technologies.
- Knowledge of enterprise processes and tools such as Jira, Jama, and Confluence.
- Experience working within cross-functional and geographically distributed teams.
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world.
Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself.
Every person, in every role, has the opportunity to make a difference.
Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
At Illumina, you'll work alongside experts across disciplines, contribute to meaningful and innovative projects, and continuously grow through new challenges and experiences.
Our culture is built on collaboration, curiosity, and a shared commitment to making an impact.
This is an opportunity to
This is an opportunity to
- Support cutting-edge sequencing technologies at the forefront of genomics innovation.
- Partner with world-class Chemistry, Software, Consumables, Engineering, and Integration teams.
- Solve complex technical challenges that directly enable scientific breakthroughs.
- Work in a collaborative, international environment where every contribution matters.
- Build your expertise while helping advance technologies that improve human health.
The estimated base salary range for the Staff Systems Support Engineer role based in United Kingdom is GBP 69,500 - 104,300.
The range reflects long-term growth in the role; therefore, most candidates are hired between the minimum and middle of the range.
Placement depends on experience, skills, location, and internal equity.
This salary range applies to the primary posting location listed above.
Should the level or location of the role change during the hiring process, the applicable base pay range will be updated accordingly.
Compensation ranges for other locations will differ to reflect local market competitiveness and will be shared with candidates if applicable during the recruitment process.
Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package.
We offer a thoughtfully designed benefits package that supports your wellbeing, flexibility, and life beyond workcombining globally differentiated offerings with locally tailored programs.
This includes support during important life moments, flexible time off, opportunities to give back, and a weeklong company-wide summer shutdown.
In the UK, we also offer flexible benefits, a company contribution of 10% into your pension, and private medical insurance, alongside additional benefits to support you and your family.
We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission.
Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics.
We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race.
We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility.
We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
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Staff Systems Support Engineer in Hartford employer: Illumina, Inc.
Illumina is an exceptional employer, offering a dynamic and collaborative work culture that fosters innovation in the field of genomics. Employees benefit from extensive growth opportunities through hands-on experience in cutting-edge technology and interdisciplinary teamwork, all while being part of a mission-driven company dedicated to improving human health. Located in a vibrant area, Illumina provides a stimulating environment where creativity thrives and meaningful contributions are recognised.
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We think this is how you could land Staff Systems Support Engineer in Hartford
✨Join Engineering Meetups!
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We think you need these skills to ace Staff Systems Support Engineer in Hartford
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Staff Systems Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Illumina, Inc. a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Illumina, Inc. specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Illumina, Inc.
✨Brush Up on Core Engineering Principles
Before heading into the interview with Illumina, Inc., make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Illumina, Inc. want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
