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- Tasks: Join our collections team to help recover customer debts and negotiate payment plans.
- Company: Morgan McKinley is a reputable organisation based in Redhill, Surrey.
- Benefits: Enjoy a competitive salary, bonuses, and great office perks.
- Why this job: Make a real impact by helping customers while developing your negotiation skills in a supportive environment.
- Qualifications: Previous experience in debt recovery or credit control is essential, along with strong communication skills.
- Other info: This is a permanent, office-based role with a 9-5 schedule, Monday to Friday.
The predicted salary is between 22600 - 31600 £ per year.
Morgan McKinley is looking for an experienced Collections - Debt Recovery specialist to work for a great organisation based in the Redhill, Surrey area. This is a permanent Collections - Debt Recovery job opportunity and will be working as part of the collections team, assisting with the collection process of customer debts to secure payment of monies.
Ideal for someone with proven Credit Control or Debt recovery experience.
Salary: up to £28,320 + bonus + benefits
Location: Redhill - office based
Hours: 9-5 Monday to Friday
Collections - Debt Recovery duties:
- Maximise cash collection of closed accounts
- Dealing directly with customers to establish reason behind no payment, negotiate payment plans etc
- Checking any account errors, incorrect charges on accounts
- Ensure customer account details are set up correctly, direct debits and rates are correct
- Liaise with internal teams to ensure required overdue debt recovery actions are taken
- Manage high risk accounts, any change of occupancy details and close any accounts where necessary
- Ensure customer is set up correctly, correct rates, direct debit set up etc
Skills and experience required:
- Proven experience working in a debt recovery / credit control / collections type position
- Excellent communication skills both verbally and written
- Good IT skills
- Negotiation and listening skills
Credit Control - Collections Specialist employer: Illinois CPA Society
Contact Detail:
Illinois CPA Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control - Collections Specialist
✨Tip Number 1
Familiarise yourself with common debt recovery practices and regulations. Understanding the legal framework around collections can give you an edge in interviews, showing that you're knowledgeable and prepared for the role.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves negotiating payment plans with customers, practice scenarios where you might need to persuade someone to pay their debts while maintaining a positive relationship.
✨Tip Number 3
Network with professionals in the credit control and collections field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 4
Prepare for situational interview questions. Think about past experiences where you've successfully resolved disputes or managed difficult conversations, as these will likely come up during your interview.
We think you need these skills to ace Credit Control - Collections Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in credit control or debt recovery. Use specific examples of how you've maximised cash collection and managed high-risk accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and negotiation abilities. Mention your experience dealing directly with customers and how you’ve successfully established payment plans.
Highlight IT Skills: Since good IT skills are essential for this role, mention any relevant software or tools you are proficient in. This could include accounting software or CRM systems that aid in debt recovery.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in collections roles.
How to prepare for a job interview at Illinois CPA Society
✨Showcase Your Experience
Be prepared to discuss your previous roles in credit control or debt recovery. Highlight specific examples where you successfully maximised cash collection or resolved customer disputes.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to explain how you've effectively communicated with customers and internal teams in the past.
✨Prepare for Negotiation Scenarios
Think of potential negotiation scenarios you might face in the role. Prepare strategies on how you would handle difficult conversations with customers regarding payment plans.
✨Familiarise Yourself with IT Tools
Brush up on any relevant IT skills that may be required for the job. If there are specific software tools mentioned in the job description, make sure you understand their functionalities and how they can aid in debt recovery.
