At a Glance
- Tasks: Support clients with order processing and resolve queries efficiently.
- Company: Award-winning 3PL provider specialising in premium brands.
- Benefits: Competitive salary, training opportunities, and career progression.
- Other info: Fast-growing company with a focus on employee development.
- Why this job: Join a friendly team and kickstart your career in logistics.
- Qualifications: Strong communication skills and a passion for customer service.
An award-winning, market-leading 3PL (third-party logistics provider), ILG specialises in high-quality order fulfilment and delivery services. Our customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed.
We are a people business, investing in training and development, recognising and rewarding our peoples achievements and creating opportunities for them to progress within our business. If you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.
As a Logistics Coordinator, you will provide front-line telephone and email support to a portfolio of Fulfilment Clients, understanding their bespoke requirements and providing a high level of customer response and service. The key responsibilities of the role will include:
- Resolving day-to-day queries, including processing of all orders and any correspondence relating to those orders with the customer and other ILG departments.
- Utilising the client and in-house hosted ticketing system to provide updates on client queries within the agreed SLA and ensure that all queries are actioned in line with the client SLA.
Logistics Coordinator in Northampton employer: ILG
ILG is an exceptional employer that values its employees by fostering a collaborative and innovative work culture in the heart of East Grinstead. With competitive salaries and a commitment to professional development, we offer our team members ample opportunities for growth while working with prestigious brands in the beauty, fashion, and wellbeing sectors. Join us to be part of a dynamic team dedicated to excellence in logistics and customer satisfaction.
