Logistics Coordinator in Milton Keynes

An award-winning, market-leading 3PL (third-party logistics provider), ILG specialises in high-quality order fulfilment and delivery services. Our customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. We are a people business, investing in training and development, recognising and rewarding our peoples achievements and creating opportunities for them to progress within our business.

At ILG, we help premium brands deliver exceptional experiences to their customers. We're looking for a Logistics Coordinator to become the trusted day-to-day contact for a portfolio of clients, ensuring they receive outstanding support, proactive communication and a seamless service experience. This is not a traditional logistics role. It's a customer-focused position where you'll build strong client relationships, solve problems, coordinate with internal teams and play a key role in delivering exceptional service.

What you'll be doing:

• Acting as the main point of contact for client enquiries and day-to-day support
• Building strong, trusted relationships with clients and becoming their go-to contact
• Resolving operational issues and ensuring clients are kept informed throughout
• Working closely with warehouse teams, carriers and internal departments to deliver excellent service
• Supporting customer calls, meetings and service reviews
• Monitoring service performance and identifying opportunities for improvement

What we're looking for:

• A passion for delivering exceptional customer service and building strong client relationships
• Strong communication skills and the confidence to work with customers and colleagues at all levels
• A proactive, solution-focused approach with the ability to resolve issues quickly and effectively
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment
• Excellent attention to detail and a commitment to delivering a high-quality service
• Experience in customer service, client services, account coordination, logistics or another customer-facing role would be advantageous
• A full UK driving licence and access to your own transport, as occasional travel to customer sites and other company locations will be required

Why join ILG?

• Discretionary company bonus scheme
• Hybrid working following successful probation
• 22 days' holiday plus bank holidays, increasing with service
• Option to buy and sell holiday
• Birthday leave
• Healthshield Cash Plan, Life Assurance and pension
• Employee recognition awards and regular social events
• Employee Assistance Programme
• Enhanced maternity and paternity benefits
• Genuine opportunities for training, development and career progression

If you enjoy building relationships, solving problems and making a real difference to customers every day, we'd love to hear from you.

Job Application Requirements:

• We welcome your application and look forward to considering you for this role.
• Please note the following important requirements for all applicants: Right to Work in the UK