IT Support Technician in Milton Keynes

IT Support Technician Hardingstone, Northampton £27,500 to £30,000 per annum, depending on experience Monday to Friday, 9am - 6pm. 40 hours per week About us An award-winning, market-leading 3PL (third party logistics provider), ILG specialises in high-quality order fulfilment and delivery services. Our customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. We are a people business, investing in training and development, recognising and rewarding our peoples achievements and creating opportunities for them to progress within our business. If you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you. The role Reporting to the IT Support Team Leader, you will be responsible for providing 1st line IT support to both internal business users and external clients. Key responsibilities include: - System administration, maintenance and support for deployed business-facing applications - On-site hardware support - Remote support and troubleshooting - Supporting internal projects as assigned - Maintaining good working relationships with internal and external stakeholders and 3rd party IT service providers - Participating in the out-of-hours on-call support rota What we are looking for Essential: - IT support and problem-solving experience across a range of technologies and solutions - Experience supporting, building and configuring Microsoft Windows-based PCs, including Active Directory and MS O365 - Advanced Excel skills (data manipulation, working with CSV files and macros) - Excellent communication and problem-solving skills - Comfortable working in high-pressure situations - Teamwork and collaboration skills - Customer-focused, can-do attitude Desirable: - Good knowledge of business processes within the 3PL/Logistics sector - Experience using IT Service Management/helpdesk ticketing solutions - SQL writing experience - Experience using and/or supporting Warehouse Management Systems and Carrier Management Systems - IT support and helpdesk experience - ITIL Foundation certificate Benefits - Discretionary company bonus scheme - Following successful probation period, opportunity for hybrid working in line with ILG policy up to 50/50 remote/office working - Pension, Life Assurance, Healthshield Cash Plan and Discount Perks - 22 days holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday - Birthday leave - Free on-site parking, with electric car charging at certain locations - Range of employee awards - Regular social events - Employee assistance programme to promote mental health and wellbeing - Cycle to work scheme - Enhanced maternity and paternity leave The role requires you to be able to travel to ILGs sites in line with business needs, and in line with ILGs home-working policy. Job Application Requirements We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants: - Right to Work in the UK enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues. If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply. Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive, we may close this advert ahead of the advertised closing date. For more information about our company or employee benefits, please visit our website. JBRP1_UKTJ