At a Glance
- Tasks: Manage client accounts and ensure smooth logistics operations.
- Company: Award-winning 3PL specialising in premium brands.
- Benefits: Competitive salary, training opportunities, and career progression.
- Other info: Monday to Friday role with a focus on client satisfaction.
- Why this job: Join a dynamic team and make a real impact in logistics.
- Qualifications: Strong communication skills and problem-solving abilities.
The predicted salary is between 29244 - 29244 € per year.
Up to £29,244 per annum, depending on experience
Monday - Friday, 40 hours a week
We are an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business - we invest in training and development, recognising and rewarding our people's achievements and creating opportunities for them to progress within our business.
As a Logistics Coordinator, you will be the main operational contact for a portfolio of fulfilment clients. This role focuses on maintaining high client satisfaction, supporting operational performance and ensuring all activity is completed accurately and on time. You will manage daily communication, resolve issues efficiently and work closely with internal teams to ensure smooth service delivery.
- Acting as the main contact for client enquiries via phone and email, managing daily communication and updates.
- Working closely with warehouse teams, carriers and other departments to ensure smooth service delivery and resolve any operational challenges.
- Overseeing the administration and daily running of client accounts, including billing for services and meeting service level expectations.
- Escalating and resolving complaints promptly while maintaining strong client relationships.
- Sharing updates with the Corporate.
Logistics Transport Specialist employer: ILG
At ILG, we pride ourselves on being an award-winning 3PL that not only delivers exceptional logistics solutions but also fosters a vibrant work culture where our employees are valued and supported. With a strong emphasis on training and development, we offer our Logistics Transport Specialists the opportunity to grow within the company while working with premium brands in the beauty, fashion, and wellbeing sectors. Join us in a dynamic environment where your contributions are recognised, and you can make a meaningful impact on our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Transport Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and transport industry, especially those who work at companies you admire. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Knowing about ILG's premium brands will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Logistics Coordinator, you'll be the main contact for clients. Role-play common scenarios with a friend to boost your confidence in handling enquiries and resolving issues.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Logistics Transport Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Logistics Transport Specialist role. Highlight relevant experience and skills that match the job description, especially in client communication and operational performance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your background makes you a perfect fit for our team at ILG. Keep it concise but engaging!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully resolved issues or improved processes. We love seeing how you tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ILG
✨Know Your Logistics Inside Out
Make sure you brush up on logistics terminology and processes. Understand the key aspects of order fulfilment and delivery services, especially in sectors like beauty and fashion. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Logistics Coordinator, you'll be the main point of contact for clients. Prepare examples of how you've effectively communicated with clients or resolved issues in the past. Practising clear and concise communication during the interview will demonstrate your ability to handle client enquiries smoothly.
✨Highlight Problem-Solving Abilities
Think of specific instances where you've successfully resolved operational challenges. Be ready to discuss how you approached these situations and what the outcomes were. This will illustrate your capability to manage daily communications and maintain high client satisfaction.
✨Understand the Company Culture
Research ILG's values and mission. Since they focus on investing in their people and creating opportunities for growth, be prepared to discuss how you align with these values. Showing that you fit into their culture can set you apart from other candidates.
