Customer Care Advisor Fixed-Term Contract Warrington £12.71 per hour 37.5 hours per week, working on a rotating shift pattern between 08:00 and 18:30 About us At GFS, we power eCommerce delivery through smart, tech-driven logistics solutions. Our multi-carrier platform gives businesses a simpler, more flexible way to ship, track, and manage parcels across the UK and worldwide. Were proud to support a wide range of retailers, helping them reach more customers and deliver a seamless experience every time. As we continue to grow, were looking for motivated people who want to be part of a fast-paced, customer-focused business where their ideas and impact really matter. The role We're looking for a Customer Care Advisor to join our team on a 3-month fixed-term contract. You'll be responsible for supporting customers with queries, tracking consignments, resolving issues and delivering an excellent customer experience. Working closely with customers, suppliers and internal teams, you'll ensure enquiries are handled efficiently and professionally. Full training will be provided. This role is 37.5 hours per week, working on a rotating shift pattern between 08:00 and 18:30. We may also consider part-time applications, with flexible hours potentially starting from 10:00 or 14:00, depending on availability and business needs. Key responsibilities include: - Handling customer enquiries via phone and email. - Tracking consignments and providing customer updates. - Booking and managing collections. - Raising and resolving customer tickets within agreed timescales. - Escalating customer issues where required. - Delivering excellent service to both internal and external customers. - Maintaining accurate records and system updates. What we are looking for - Experience in a customer service or call centre environment. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - A positive, customer-focused attitude. - Ability to work effectively in a fast-paced environment. - Strong organisational skills and a willingness to learn. - Experience within the parcel, logistics or eCommerce industry is desirable, but not essential. Benefits - 25 days holiday (pro rata, plus Bank Holidays) - Range of employee awards - Employee assistance programme to promote mental health and wellbeing Job Application Requirements - We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants: - Right to Work in the UK
Customer Care Advisor Fixed-Term Contract employer: ILG
ILG is an exceptional employer that values its employees by fostering a collaborative and innovative work culture in the heart of East Grinstead. With competitive salaries and a commitment to professional development, we offer our team members ample opportunities for growth while working with prestigious brands in the beauty, fashion, and wellbeing sectors. Join us to be part of a dynamic team dedicated to excellence in logistics and customer satisfaction.
