At a Glance
- Tasks: Support clients with order fulfilment and ensure smooth logistics operations.
- Company: Award-winning 3PL provider specialising in premium brands.
- Benefits: Hybrid working, competitive salary, bonus scheme, and generous holiday allowance.
- Other info: Regular social events and employee awards to celebrate achievements.
- Why this job: Join a friendly team and grow your career in a fast-paced environment.
- Qualifications: Experience in logistics or customer service, strong communication skills, and MS Office proficiency.
The predicted salary is between 29244 - 29244 £ per year.
Northampton
Up to £29,244 per annum, depending on experience
About Us
An award-winning, market-leading 3PL (third-party logistics provider), ILG specialises in high-quality order fulfilment and delivery services. Our customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. We are a people business, investing in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. If you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.
The role
As a Logistics Coordinator, you will provide front‑line telephone and email support to a portfolio of Fulfilment Clients, understanding their bespoke requirements and providing a high level of customer response and service. The key responsibilities of the role will include:
- Resolving day‑to‑day queries, including processing of all orders and any correspondence relating to those orders with the customer and other ILG departments
- Utilise the client and in‑house hosted ticketing system to provide updates on client queries within the agreed SLA and ensure that all queries are actioned in line with the client SLA and Standard Operating Procedures
- Work in close liaison with Client Services, Warehouse Team Leaders and externally with customers to facilitate the smooth running of all contracts
- Managing billing for services provided
What we are looking for
- Proven experience in a logistics, fulfilment or client‑facing operational role
- Previous customer service experience, working to deadlines and SLA commitments and previous financial responsibility
- MS Office skills, particularly Excel & Outlook
- Able to demonstrate methodical and organised ways of working, particularly in relation to email management
- Strong communication and interpersonal skills
- Proven ability to work effectively as part of a team
- Good standard of written and verbal communications to provide a high standard of service
- Ability to complete work that requires a high degree of accuracy
Benefits
- Discretionary company bonus scheme
- Following a successful probation period, opportunity for hybrid working in line with ILG policy up to 50/50 remote / office working
- Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
- 22 days’ holiday (plus Bank Holidays), increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday
- Birthday leave
- Free on‑site parking, with electric car charging at certain locations
- Range of employee awards
- Regular social events
- Employee assistance programme to promote mental health and wellbeing
- Cycle to work scheme
- Enhanced maternity and paternity leave
Requirements
Job Application Requirements – We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants:
- Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third‑party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
- References – We reserve the right to request two or more references to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
- English Language – You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.
If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply. Please be aware, we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive, we may close this advert ahead of the advertised closing date. For more information about our company or employee benefits, please visit our website.
Logistics Coordinator in Northampton employer: ILG (International Logistics Group Ltd)
ILG is an award-winning, market-leading 3PL provider that prioritises its people, offering extensive training and development opportunities to foster career growth. With a supportive work culture that values collaboration and innovation, employees enjoy a range of benefits including a discretionary bonus scheme, enhanced leave options, and wellness programmes, all within a dynamic environment that champions operational excellence and personal achievement.
Contact Details:
ILG (International Logistics Group Ltd) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Coordinator in Northampton
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like ILG (International Logistics Group Ltd) and learning about the latest trends in the industry.
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✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
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We think you need these skills to ace Logistics Coordinator in Northampton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to ILG (International Logistics Group Ltd):This is your chance to really connect with the team at ILG (International Logistics Group Ltd). In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at ILG (International Logistics Group Ltd)
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with ILG (International Logistics Group Ltd).
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show ILG (International Logistics Group Ltd) that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at ILG (International Logistics Group Ltd). Show them you’re not just focused on the day-to-day but also have a strategic mindset!
