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For Companies At a Glance
- Tasks: Coordinate logistics operations and ensure client satisfaction through effective communication.
- Company: Award-winning 3PL specialising in premium order fulfilment and delivery services.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for progression in a friendly workplace.
- Why this job: Join a fast-growing company and develop your career while helping top brands succeed.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 29244 - 29244 £ per year.
East Grinstead, West Sussex
Up to £29,244 per annum, depending on experience
Monday - Friday, 40 hours a week
About Us
We’re an award-winning, market‑leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business – we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast‑growing company, this is the role for you.
The role Responsibilities
- As a Logistics Coordinator, you will be the main operational contact for a portfolio of fulfilment clients. This role focuses on maintaining high client satisfaction, supporting operational performance and ensuring all activity is completed accurately and on time.
- You will manage daily communication, resolve issues efficiently and work closely with internal teams to ensure smooth service delivery.
- Acting as the main contact for client enquiries via phone and email, managing daily communication and updates.
- Supporting daily operations by addressing customer queries, troubleshooting issues efficiently and ensuring orders and correspondence are handled accurately and in a timely manner.
- Working closely with warehouse teams, carriers and other departments to ensure smooth service delivery and resolve any operational challenges.
- Using ticketing systems to manage and update client queries within agreed SLAs, providing timely responses and clear communication.
- Supporting client calls and meetings, taking ownership of actions and ensuring follow‑up is completed.
- Overseeing the administration and daily running of client accounts, including billing for services and meeting service level expectations.
- Escalating and resolving complaints promptly while maintaining strong client relationships.
Sharing updates with the Corporate
Logistics Coordinator employer: ILG (International Logistics Group Ltd)
Contact Detail:
ILG (International Logistics Group Ltd) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Logistics Coordinator, you'll be the main contact for clients. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to get noticed and shows you're serious about joining our team. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Logistics Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Logistics Coordinator role. Highlight relevant experience and skills that match the job description, like client communication and operational support. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your background makes you a great fit for us. Don’t forget to mention your enthusiasm for working with premium brands in the beauty and fashion sectors.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and resolve issues efficiently, so share those stories that demonstrate your ability to keep things running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at ILG!
How to prepare for a job interview at ILG (International Logistics Group Ltd)
✨Know the Company Inside Out
Before your interview, take some time to research ILG thoroughly. Understand their mission, values, and the sectors they operate in, especially beauty, fashion, and wellbeing. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Communication Skills
As a Logistics Coordinator, effective communication is key. Prepare examples from your past experiences where you successfully managed client communications or resolved issues. Highlight how you kept clients informed and satisfied, as this will resonate well with the interviewers.
✨Showcase Your Problem-Solving Abilities
Think of specific instances where you've faced operational challenges and how you overcame them. Be ready to discuss your approach to troubleshooting and ensuring smooth service delivery. This will demonstrate your capability to handle the responsibilities of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows that you're not only interested in the position but also in how you can grow within the company.