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For Companies At a Glance
- Tasks: Provide 1st line IT support to internal users and clients, troubleshoot issues, and maintain systems.
- Company: Join ILG, a leading 3PL known for premium order fulfilment in beauty, fashion, and wellbeing.
- Benefits: Enjoy hybrid working options, a pension scheme, health perks, and generous holiday allowances.
- Why this job: Kickstart your career in a supportive environment with opportunities for growth and development.
- Qualifications: IT support experience is desirable; strong problem-solving and communication skills are essential.
- Other info: Must have the right to work in the UK and pass a Basic DBS check.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the IT Support Technician role at ILG (International Logistics Group Ltd).
About us
We’re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business – we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.
The role
Reporting into the IT Support Team Leader you will be responsible for providing 1st line IT support to both internal business users and external clients.
- System administration, maintenance and support for deployed business facing applications
- On-site hardware support
- Remote support and troubleshooting
- Supporting internal projects as assigned
- Maintaining good working relationships with internal and external stakeholders and 3rd party IT service providers
- Participating in the out-of-hours on-call support rota
What we are looking for
- IT support / helpdesk experience (desirable)
- IT support and problem-solving experience across a range of technologies and solutions
- Experience using and/or supporting Warehouse Management Systems and Carrier Management Systems (desirable)
- Hands on experience supporting, building and configuring Microsoft Windows based PCs, including Active Directory and MS O365
- Experience using IT Service Management / Helpdesk ticketing solutions (desirable)
- SQL writing experience (desirable)
- Advanced Excel skills (data manipulation, working with CSV files and macros)
- Excellent communication and problem-solving skills
- Comfortable working in high pressure situations
- Teamwork and collaboration skills
- Customer focused, can-do attitude
- Good knowledge of business processes within 3PL / Logistics sector (desirable)
Benefits
- Discretionary company bonus scheme
- Following successful probation period opportunity for hybrid working in line with ILG policy up to 50/50 remote / office working
- Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
- 22 days holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday
- Free on-site parking, with electric car charging at certain locations
- Range of employee awards
- Employee assistance programme to promote mental health wellbeing
- Cycle to work scheme
- Enhanced maternity and paternity pay
The role requires you to be able to travel to ILG’s sites in line with business needs, and in-line with ILG’s home-working policy.
Job Application Requirements
Please note the following important requirements for all applicants:
- Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
- References – We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
- English Language – You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.
If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply.
Please be aware we will be considering applications as we receive them and may close this advert ahead of the advertised closing date.
For more information about our company or employee benefits please visit ilguk.com/about-us/
Job details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Transportation, Logistics, Storage
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IT Support Technician employer: ILG (International Logistics Group Ltd)
Contact Detail:
ILG (International Logistics Group Ltd) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Warehouse Management Systems and Microsoft O365. Having hands-on experience or even a basic understanding of these systems can set you apart from other candidates.
✨Tip Number 2
Highlight your problem-solving skills during any interactions with the company. Be prepared to discuss past experiences where you've successfully resolved IT issues, as this role requires excellent troubleshooting abilities.
✨Tip Number 3
Network with current or former employees of ILG on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare for potential technical questions by brushing up on your knowledge of SQL and Excel. Being able to demonstrate your proficiency in these areas can significantly boost your chances of landing the job.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially with technologies mentioned in the job description, such as Microsoft Windows, Active Directory, and SQL. Use specific examples to demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at ILG and how your skills align with their needs. Mention your experience in providing 1st line support and your ability to work under pressure, as these are key aspects of the job.
Highlight Relevant Skills: Emphasise your technical skills, particularly those related to Warehouse Management Systems and Helpdesk ticketing solutions. If you have advanced Excel skills, make sure to mention them, as they are desirable for this position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at ILG (International Logistics Group Ltd)
✨Know Your Tech
Brush up on your knowledge of IT support fundamentals, especially around Microsoft Windows, Active Directory, and O365. Be prepared to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've encountered.
✨Showcase Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. ILG values excellent problem-solving skills, so be ready to explain your thought process and the steps you took to find a solution.
✨Understand the 3PL Sector
Familiarise yourself with the logistics and supply chain industry, particularly the role of IT in supporting Warehouse Management Systems. This knowledge will demonstrate your interest in the sector and your ability to contribute effectively.
✨Communicate Clearly
Since the role involves liaising with both internal users and external clients, practice articulating your thoughts clearly and concisely. Good communication is key, so consider how you can convey technical information in an easily understandable way.
