At a Glance
- Tasks: Provide 1st line IT support to internal users and clients, troubleshoot issues, and maintain systems.
- Company: Join ILG, a leading 3PL known for premium order fulfilment in beauty, fashion, and wellbeing.
- Benefits: Enjoy hybrid working options, a pension scheme, health perks, and generous holiday allowances.
- Other info: Must have the right to work in the UK and pass a Basic DBS check.
- Why this job: Kickstart your career in a supportive environment with opportunities for growth and development.
- Qualifications: IT support experience is desirable; strong problem-solving and communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
An award-winning, market-leading 3PL (third party logistics provider) ILG specialises in high-quality order fulfilment and delivery services. Our customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed.
We are a people business, investing in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. If you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.
The role
Reporting into the IT Support Team Leader you will be responsible for providing 1st line IT support to both internal business users and external clients.
Key responsibilities include:
- System administration, maintenance and support for deployed business facing applications
- On-site hardware support
- Remote support and troubleshooting
- Supporting internal projects as assigned
- Maintaining good working relationships with internal and external stakeholders and 3rd party IT service providers
- Participating in the out-of-hours on-call support rota
What we are looking for
- IT support / helpdesk experience (desirable)
- IT support and problem-solving experience across a range of technologies and solutions
- Experience using and/or supporting Warehouse Management Systems and Carrier Management Systems (desirable)
- Hands on experience supporting, building and configuring Microsoft Windows based PCs, including Active Directory and MS O365
- Experience using IT Service Management / Helpdesk ticketing solutions (desirable)
- SQL writing experience (desirable)
- Advanced Excel skills (data manipulation, working with CSV files and macros)
- Excellent communication and problem-solving skills
- Comfortable working in high pressure situations
- Teamwork and collaboration skills
- Customer focused, can-do attitude
- Good knowledge of business processes within 3PL / Logistics sector (desirable)
- Discretionary company bonus scheme
- Following successful probation period opportunity for hybrid working in line with ILG policy up to 50/50 remote / office working
- Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
- 22 days holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday
- Free on-site parking, with electric car charging at certain locations
- Range of employee awards
- Employee assistance programme to promote mental health wellbeing
- Cycle to work scheme
- Enhanced maternity and paternity leave
The role requires you to be able to travel to ILG’s sites in line with business needs, and in-line with the ILG’s home-working policy
Job Application Requirements
- Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a
- third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
- References - We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
- English Language – You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.
If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply.
Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.
For more information about our company or employee benefits please visit https://www.ilguk.com/about-us/
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IT Support Technician in Northampton employer: ILG (International Logistics Group Ltd)
ILG is an award-winning, market-leading 3PL provider that prioritises its people, offering extensive training and development opportunities to foster career growth. With a supportive work culture that values collaboration and innovation, employees enjoy a range of benefits including a discretionary bonus scheme, enhanced leave options, and wellness programmes, all within a dynamic environment that champions operational excellence and personal achievement.
Contact Details:
ILG (International Logistics Group Ltd) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Northampton
✨Join the IT Consultancy Buzz
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We think you need these skills to ace IT Support Technician in Northampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ILG (International Logistics Group Ltd).
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ILG (International Logistics Group Ltd). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at ILG (International Logistics Group Ltd)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
