At a Glance
- Tasks: Lead a team to ensure exceptional delivery service and manage client relationships.
- Company: Join ILG, a leader in international logistics with a focus on service excellence.
- Benefits: Enjoy a hybrid role with bonuses and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous improvement.
- Why this job: Make a real impact by driving service excellence and improving customer experiences.
- Qualifications: Experience in client services and strong leadership skills required.
The predicted salary is between 50000 - 55000 £ per year.
ILG (International Logistics Group Ltd) is seeking a Client Services Manager- Delivery to lead a team of Delivery Advisors and drive exceptional service across the delivery journey.
You will oversee post-dispatch support, manage escalations and build strong client relationships with internal stakeholders.
This hands-on leadership role blends operations oversight with people management to ensure service excellence, continuous improvement and outstanding customer outcomes.
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Contact Details:
ILG (International Logistics Group Ltd) Recruitment Team
We think you need these skills to ace Delivery Client Services Manager - Hybrid Role + Bonus
Leadership Skills
Team Management
Client Relationship Management
Operations Oversight
Escalation Management
Customer Service Excellence
Continuous Improvement
