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For Companies At a Glance
- Tasks: Manage client accounts, build relationships, and drive growth for premium brands.
- Company: Join an award-winning 3PL leader in order fulfilment and delivery services.
- Benefits: Enjoy competitive salary, hybrid working, and generous holiday allowance.
- Other info: Opportunities for professional growth and a supportive company culture.
- Why this job: Make a real impact on client success while developing your career in a dynamic environment.
- Qualifications: Experience in account management with strong communication and problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
About us
We’re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business – we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business.
The role
We are looking for a Corporate Account Manager to be the main point of contact for assigned clients, guiding them from onboarding through the full partnership lifecycle. You will be responsible for maintaining account health, driving performance, supporting retention, and enabling growth.
In this role, you will build strong client relationships, understand their business goals, and ensure our services meet their evolving needs. You will also work closely with internal teams to deliver seamless service, resolve issues quickly, and identify opportunities for upselling or process improvements. This is a dynamic, client-facing role for someone who enjoys strategic thinking, problem-solving, and making a tangible impact on client success.
The role can be based at either our East Grinstead or Northampton office, with hybrid working in line with company policy.
Key responsibilities
- Client Relationship & Account Management — Serve as the primary contact and trusted advisor for clients; build strong relationships to ensure satisfaction, loyalty, and long-term retention; understand client goals and align services to support growth; conduct regular account reviews (QBRs, half-yearly reviews) to monitor performance and strategy; support NPS, surveys, and feedback initiatives; identify, resolve, and escalate account issues as needed; track and analyse performance metrics to manage risks and opportunities.
- Commercial Ownership & Strategic Growth — Manage pricing, profitability, and contract renegotiations with support from senior leadership; identify upsell and cross-sell opportunities; advise clients on innovations, process improvements, and service expansions; lead service and operational improvement initiatives and stakeholder mapping.
- Client Onboarding & Advocacy — Ensure smooth onboarding and transitions; promote referral and advocacy programs to support business growth.
What we are looking for
- Proven account management experience, ideally in 3PL, logistics, or supply chain.
- Strong commercial acumen, including experience with contracts, pricing, and negotiations.
- Excellent communication and interpersonal skills, with the ability to build rapport and manage expectations.
- Forward-thinking, proactive, and able to anticipate client needs.
- Strong problem-solving and conflict resolution skills.
- Ability to manage multiple clients or projects simultaneously while maintaining high service standards.
- Discretionary company bonus scheme
- Following successful probation period, opportunity for hybrid working in line with ILG policy up to 50/50 remote / office working
- Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
- 22 days holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday
- Birthday leave
- Free on-site parking, with electric car charging at certain locations
- Range of employee awards
- Employee assistance programme to promote mental health wellbeing
- Cycle to work scheme
- Enhanced maternity and paternity leave
Job Application Requirements – We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants:
- Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
- References – We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
- English Language – You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.
If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply.
Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.
For more information about our company or employee benefits please visit https://www.ilguk.com/about-us/
Seniority level
- Associate
Employment type
- Full-time
Job function
- Sales and Customer Service
- Industries: Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at ILG (International Logistics Group Ltd) by 2x
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Corporate Account Manager employer: ILG (International Logistics Group Ltd)
Contact Detail:
ILG (International Logistics Group Ltd) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Corporate Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research ILG thoroughly—know their services, clients, and recent news. This will help you tailor your answers and show that you’re genuinely interested in helping their premium brands succeed.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with the responsibilities of managing client relationships and driving growth. Use specific examples to demonstrate your problem-solving skills and commercial acumen.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the ILG team and contributing to their mission.
We think you need these skills to ace Corporate Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Corporate Account Manager role. Highlight your account management experience and any relevant skills that align with our mission at ILG. We want to see how you can help our clients succeed!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about account management and how you can build strong client relationships. Show us your personality and let us know why you’re a great fit for our team.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven performance or improved client satisfaction in previous roles. We love seeing tangible results that demonstrate your impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at ILG (International Logistics Group Ltd)
✨Know Your Clients
Before the interview, research ILG's key clients and their industries. Understanding the beauty, fashion, and wellbeing sectors will help you demonstrate how you can align your account management skills with their specific needs.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved client issues in the past. Highlight your strategic thinking and proactive approach to anticipating client needs, as this is crucial for a Corporate Account Manager role.
✨Master the Metrics
Familiarise yourself with key performance indicators relevant to account management. Be ready to discuss how you track and analyse performance metrics to manage risks and identify growth opportunities for clients.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Strong communication skills are essential for building rapport with clients and internal teams, so be prepared to showcase your interpersonal abilities during the interview.