Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage guests and customers, enhancing their experience through creative activities and marketing initiatives.
- Company: Join a vibrant team at Exchange Ilford, focused on community engagement and exceptional service.
- Benefits: Enjoy flexible working hours, a dynamic environment, and opportunities for personal growth.
- Why this job: Be part of a creative team that values innovation and community impact while developing your marketing skills.
- Qualifications: Confident communicator with strong computer skills; customer service or marketing experience is a plus.
- Other info: This role offers a chance to shape the guest experience in a lively retail environment.
The predicted salary is between 24000 - 36000 £ per year.
As a member of our Guest Experience team you'll provide a pivotal link between the Exchange guests and retail customers, through delivery of an exceptional guest and customer experience. The Guest Experience team are responsible for the concept, promotion, delivery and monitoring of the end-to-end customer journey, in order to increase footfall and sales. Through creating local business partnerships, promoting community networking and cultivating creative enterprise solutions.
You will be accountable for:
- Identifying and delivering community tailored activities and driving commercial initiatives across the common areas, car park and through our customer trade.
- Working to enhance our digital presence and navigating our online community to raise awareness for upcoming events and activations.
Responsibilities
General: To ensure responsible use of time. To work alongside all Exchange personnel to promote the brand values. To ensure all company policies are understood, communicated, and adhered to as appropriate. To act on behalf of the Management team on safety, first aid and hygiene matters.
Admin: To deal professionally and efficiently with all guest questions and enquiries. To develop an excellent relationship with our retailer customers, to report on trading issues through co-ordination of the monthly retail Index figures and comments. To ensure that filing systems on and offline are effective and maintained. To answer phones, emails, and direct customer enquiries promptly, politely, and efficiently. Establishing, maintaining and monitoring quality control guidelines for the physical provision of common area activities to ensure the offers and experiences enhance the guest experience. Proactively and creatively identifying new and emerging offers, experiences and partnerships that would enhance and differentiate our community proposition and offering. To ensure all letters and updates to our retailer customers are delivered.
Finance: To process the incoming and outgoing Collect Plus parcel service. To support and process the carpark permit holder scheme including external stakeholders. To assist with the administration and payment for cml bookings and car park permits. Support strong business relationships with existing and target customers and partners to drive sales through car park, Collect + and other service provisions.
Marketing: Analyse results from surveys and create action plans on how best to improve our service. To update our online digital platforms in order to effectively share and represent our retailer offering and events calendar. To monitor, update and record statistics as directed including footfall, car park usage tracker, utilities, and trade index. To assist in writing marketing literature (press releases, editorials) to augment Exchange Ilford’s presence in the market. Assist in the organising of Centre events, writing creative briefs and attend them to facilitate their success. Organise and plan the production of all marketing materials by working closely with agencies and other stakeholders. Provide fact-checking, copy-editing, and formatting assistance during creation of marketing materials, website, and email contacts. Provide administrative and project support for a variety of marketing programs.
This job description does not form part of the Contract of Employment and may be reasonably amended from time to time.
Person Specification
Essential requirements for the role: The role will require a confident, presentable individual with excellent communication and computer skills, with a good knowledge of Microsoft office programs. The ideal candidate will be creative, active and enjoy interacting with a variety of people both on a business and guest/customer level. They will have a natural outgoing character and will be able to deal with potentially difficult situations. They will be energetic, self-motivated and are able to resolve problems. They have an ability to deliver solutions in a timely manner through excellent organisational ability and attention to detail.
Desirable requirements for the role: Candidates with a customer service, sales, retail, hospitality, or promotional background. Proven success within social media support including TikTok, Facebook, and Instagram. Extended knowledge of relevant marketing tools and applications is a plus.
Guest Experience Host - Marketing employer: Ilford
Contact Detail:
Ilford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Host - Marketing
✨Tip Number 1
Familiarise yourself with the local community and its businesses. Understanding the local landscape will help you identify potential partnerships and community activities that align with the role's responsibilities.
✨Tip Number 2
Showcase your creativity by thinking of unique guest experiences or marketing initiatives that could enhance footfall. Prepare a few ideas to discuss during your interview to demonstrate your proactive approach.
✨Tip Number 3
Brush up on your social media skills, especially on platforms like TikTok, Facebook, and Instagram. Being able to discuss how you can leverage these channels for marketing will set you apart from other candidates.
✨Tip Number 4
Practice your communication skills, as this role requires excellent interaction with guests and retailers. Consider role-playing scenarios where you handle customer inquiries or resolve issues to build your confidence.
We think you need these skills to ace Guest Experience Host - Marketing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, marketing, and community engagement. Use specific examples that demonstrate your ability to enhance guest experiences and drive sales.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with digital marketing and community partnerships.
Showcase Your Creativity: Since the role requires creativity, consider including a portfolio or examples of past marketing materials or campaigns you've worked on. This could be anything from social media posts to event promotions that highlight your innovative approach.
Highlight Communication Skills: Emphasise your excellent communication skills in both your CV and cover letter. Provide examples of how you've successfully interacted with customers or managed difficult situations, as this is crucial for the Guest Experience Host role.
How to prepare for a job interview at Ilford
✨Showcase Your Communication Skills
As a Guest Experience Host, excellent communication is key. Be prepared to demonstrate your ability to engage with both guests and retailers. Practice clear and confident responses to common interview questions.
✨Highlight Your Creativity
This role requires a creative mindset to enhance the guest experience. Think of examples from your past where you've successfully implemented innovative ideas or solutions, especially in customer service or marketing.
✨Familiarise Yourself with Digital Platforms
Since the job involves enhancing digital presence, brush up on your knowledge of social media platforms like TikTok, Facebook, and Instagram. Be ready to discuss how you can leverage these tools to promote events and engage the community.
✨Prepare for Problem-Solving Scenarios
You may face questions about handling difficult situations. Prepare specific examples that showcase your problem-solving skills and how you maintained a positive guest experience under pressure.
