Hotel Front Desk in Ilford

Night Shift Hotel Receptionist – Greater London (Ilford )
Start Date: ASAP
Shift Pattern: 11:00 PM – 7:00 AM

We are expanding our portfolio of hotels across Greater London, primarily in the Ilford area. Our current and upcoming properties include:

• 3 hotels in Ilford
• 6 apartment hotels in Ilford and Stratford
• 2 additional hotels under construction, Early 2026 in Ilford

As part of our fast-growing team, you\’ll have excellent opportunities for professional development, with a clear pathway toward supervisory and management roles.

Position: Night Shift Hotel ReceptionistRequirements:

• Previous experience in the hotel or hospitality sector
• Proficiency in MS Office and hotel booking systems
• Strong customer service skills, with the ability to manage complex or demanding guest situations
• Professional, enthusiastic, and willing to take on added responsibilities
• Excellent written and spoken English

Main Duties:

• Welcome and greet hotel guests
• Support apartment hotel guests over the phone
• Send self-check-in instructions to apartment guests
• Manage guest check-ins and check-outs
• Ensure guest satisfaction and handle any issues promptly
• Handle payments and financial transactions
• Process reservations (walk-ins, online, and phone bookings)
• Assist head office with reservation queries
• Answer internal and external calls professionally
• Update and manage room availability and rates
• Upsell rooms and services where possible
• Draft and distribute emails, memos, and letters
• Maintain and update office policies and procedures
• Maintain contact lists

Eligibility:

• Must have the right to work in the UK
• Flexible availability, including occasional extra hours

Job Type: Full-time

Pay: From £27,000.00 per year

Application question(s):

• Start Date : As soon As possible
• Dynamic and collaborative team player in the workplace

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Location:

• Ilford (required)

Work Location: In person