At a Glance
- Tasks: Assist in delivering top-notch resident services and leasing support at Sherborne Place.
- Company: Join ila, a vibrant Build to Rent property management company celebrating city centre living.
- Benefits: Flexible working hours, dynamic team environment, and opportunities for personal growth.
- Other info: Exciting career growth potential in a supportive and collaborative atmosphere.
- Why this job: Be the friendly face of our community and make a real difference in residents' lives.
- Qualifications: Experience in customer service or leasing roles, with a passion for community engagement.
The predicted salary is between 25000 - 30000 € per year.
ila is an emerging Build to Rent property management company which celebrates all that is great about city centre living and offers flexible accommodation plans that enable residents to achieve their lifestyle aspirations.
ila is looking to hire a Resident Services & Leasing Assistant for Sherborne Place. The Resident Services & Leasing Assistant will assist in driving the performance of the site through collaborating with the on-site team to achieve the same goals, whilst delivering an industry leading resident experience.
We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role. This role will report directly into the Leasing Manager and will collaborate with other teams across the UK.
Site Management- Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
- First point of contact/front of house presence for Sherborne Place.
- Co-ordinate, instruct and allow access for services to the development.
- Responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- Carry out specific daily/weekly tasks as agreed with the City Manager.
- Support City Team with tasks at Hairpin House when required.
- Provide outstanding customer service to residents.
- Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors to Sherborne Place.
- Manage and respond to general enquiries via phone, email and other channels.
- Assist with resident engagement strategies to ensure a strong resident community is built and maintained.
- Record, monitor and respond to any resident feedback.
- Assist with resident communications through multiple channels.
- Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
- Promote and encourage a neighbourly and community atmosphere.
- Meet and interact with residents in a customer friendly and professional manner.
- Seek ways to exceed service expectations of residents and enhance the brand.
- Achieve positive resident reviews on various online platforms to include but not limited to home views and Google.
- Assist with executing the smooth running of all aspects of the community.
- Provide an information service for the local area.
- Ensure all reception/admin requests are well managed and the reception desk is manned from the hours of 8am until 8pm (on a rota basis).
- Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times.
- Post frequently on social media platforms ensuring content is aligned to the brand manifesto.
- Drive the highest rates of retention and community engagement.
- Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing.
- Assist with regularly reviewing competitor activity and provide robust reporting to evidence this.
- Assist with planning and hosting networking events to create and forge new relationships within the community.
- Promote events/give-aways to residents to ensure they are deemed successful.
- Achieve positive resident reviews on various online platforms to include but not limited to home views and Google.
- Ensure all risks to visitors, staff and residents are removed or reported.
- Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns.
- Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance.
- Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing.
- Assist with regularly reviewing competitor activity and provide robust reporting to evidence this.
- Drive the highest rates of retention and community engagement.
- Achieve positive resident reviews on various online platforms to include but not limited to home views and Google.
- Validate Right to Rent document checks.
- Support Resident Services Assistant and Resident Operations Manager with leasing process when needed.
- Support Resident Services Assistant and Resident Operations Manager with operations procedures when needed.
The ideal candidate will have:
- Experience in a similar role, preferably in either BTR or PBSA.
- Professional presentation, be confident and outgoing in nature.
- Basic understanding of landlord and resident relationship.
- Basic health and safety knowledge.
- Excellent English language skills - both written and spoken.
- IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.
Ridge PM are looking to build their team with individuals who are excited to grow alongside them. Employees are encouraged to have an identity within their team and utilise their assets/skills to fulfil their day-to-day roles.
Resident Services & Leasing Associate in Birmingham employer: ila
ila is an exceptional employer that prioritises a people-first approach, fostering a collaborative and supportive work environment at Sherborne Place in Birmingham. With a strong emphasis on employee growth and community engagement, team members are encouraged to take ownership of their roles while delivering outstanding service to residents. The company offers flexible accommodation plans and promotes a vibrant city centre living experience, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Services & Leasing Associate in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out ila's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Resident Services & Leasing Associate, you'll be the face of Sherborne Place. Role-play common scenarios with friends or family to boost your confidence in handling resident inquiries and creating a welcoming atmosphere.
✨Tip Number 3
Network like a pro! Attend local events or community gatherings where you can meet potential colleagues or residents. Building connections can give you an edge and show that you're committed to fostering a strong community.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Resident Services & Leasing Associate in Birmingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our people-first approach.
Tailor Your Application:Make sure to tailor your application to the Resident Services & Leasing Assistant role. Highlight your relevant experience and skills that align with the job description, especially in customer service and community engagement.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ila
✨Know the Company Inside Out
Before your interview, take some time to research ila and their approach to property management. Understand their values, especially their focus on city centre living and resident experience. This will help you align your answers with their mission and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Resident Services & Leasing Associate, outstanding customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle enquiries and resolve issues efficiently, as this will resonate well with the interviewers.
✨Demonstrate Teamwork and Collaboration
This role requires working closely with the on-site team. Be ready to discuss how you've successfully collaborated with others in previous roles. Share specific instances where teamwork led to achieving common goals, as this will illustrate your ability to fit into their team-oriented culture.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, resident engagement strategies, or upcoming projects. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
