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- Tasks: Manage client accounts, grow revenue, and lead impactful conversations.
- Company: IKON Training, a leader in workplace safety and confidence.
- Benefits: Competitive salary, performance bonus, flexible working, and professional development support.
- Other info: Join us at an exciting growth stage with a people-first culture.
- Why this job: Make a real impact by helping clients achieve their training goals.
- Qualifications: Strong communication skills and a proactive mindset; no training background needed.
The predicted salary is between 38000 - 45000 £ per year.
Location: Ipswich (with national travel to client venues as required). Job Type: Full Time/Permanent.
At IKON Training, we believe everyone deserves to feel safe and confident at work. For over 20 years, we’ve supported organisations across the UK, equipping their people with practical skills to manage conflict and challenging behaviour. We work closely with our clients, building long-term partnerships that create safer, more confident workplaces. We’re now looking for a Client Account Manager to join IKON at an exciting stage of growth. This is a revenue-owning role focused on growing and developing existing client accounts. You will be accountable for retaining and increasing revenue across your portfolio, ensuring training programmes are planned in advance, opportunities are actively progressed, and future activity is consistently secured. This is not a passive account management role. You will lead commercial conversations, challenge thinking where needed, and ensure no client is left without a clear next step. You will help clients translate their training needs into structured, forward‑looking plans that deliver ongoing value.
What you’ll be doing: As Client Account Manager, you will:
- Take ownership of a portfolio of client accounts, retaining and growing revenue within those accounts
- Lead commercial conversations and secure repeat business
- Build and maintain forward training plans (quarterly and annually)
- Identify and develop opportunities to grow accounts and extend programmes over time
- Track and re‑engage at‑risk clients before relationships stall
- Guide clients confidently on programme structure, timing and next steps
- Maintain accurate records and pipeline visibility in HubSpot (or similar CRM)
- Use insight from delivery, feedback and data to strengthen relationships and inform decisions
- Work closely with operations and training teams to ensure a consistent client experience
- Support marketing activity by helping facilitate case studies and PR opportunities
What we’re looking for: We’re looking for someone who enjoys building relationships and taking ownership. You will be confident in your communication, comfortable leading conversations, and motivated by seeing your work translate into meaningful outcomes for clients. You do not need a training background, but you do need to be commercially aware, proactive, and able to think ahead. You will notice opportunities, take initiative, and follow through.
Key skills include:
- Proven ability to grow and develop client accounts
- Confidence in leading commercial conversations and securing repeat business
- Experience in account management, client success or relationship management
- Excellent communication and relationship‑building skills
- Strong organisation and attention to detail, with reliable follow‑through
- CRM experience (HubSpot or similar)
- Analytical mindset, able to interpret data and take action
You do not need a training background. You do need to enjoy ownership, client partnership, and doing work that creates real impact.
What you’ll get in return:
- A starting salary of £38,000 – £45,000 + performance bonus + benefits
- Business mileage and expenses paid.
- 22 days’ annual leave, plus 3 additional days at Christmas, and all bank holidays.
- Support for professional development and mentoring.
- Flexible working arrangements and a people‑first culture.
Client Account Manager in Ipswich employer: IKON Training Ltd
Contact Detail:
IKON Training Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager in Ipswich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential clients or colleagues on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Be proactive in your approach! Don’t wait for opportunities to come to you. Research companies you’re interested in, and reach out directly to express your interest. Show them how you can add value to their team, especially in roles like Client Account Manager.
✨Tip Number 3
Prepare for interviews by knowing your stuff! Understand the company’s values, their client base, and how they operate. Be ready to discuss how you can help grow their accounts and improve client relationships. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After an interview or meeting, send a quick thank-you note. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role and how you can contribute.
We think you need these skills to ace Client Account Manager in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Account Manager role. Highlight your experience in account management and any relevant skills that align with what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Showcase Your Communication Skills: Since this role involves leading commercial conversations, it’s crucial to demonstrate your communication prowess. Use clear, concise language in your application and provide examples of how you've successfully built relationships in the past.
Be Proactive in Your Approach: We love candidates who take initiative! In your application, mention specific instances where you’ve identified opportunities or taken ownership of projects. This will help us see your proactive mindset right from the start.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for both of us!
How to prepare for a job interview at IKON Training Ltd
✨Know Your Clients
Before the interview, research IKON Training and their client base. Understand their training programmes and how they help organisations manage conflict. This will show your genuine interest in the role and help you discuss how you can contribute to growing and developing client accounts.
✨Prepare for Commercial Conversations
Since this role involves leading commercial conversations, practice articulating your thoughts on how to secure repeat business. Think of examples from your past experiences where you've successfully navigated similar discussions, and be ready to share them during the interview.
✨Showcase Your Relationship-Building Skills
Be prepared to discuss how you've built and maintained relationships in previous roles. Use specific examples that highlight your communication skills and ability to take ownership of client accounts. This will demonstrate that you’re the right fit for a role focused on client partnership.
✨Demonstrate Your Analytical Mindset
The job requires an analytical approach to interpreting data and making decisions. Bring examples of how you've used data to inform your strategies in past roles. This will help illustrate your capability to strengthen client relationships through informed decision-making.