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- Tasks: Engage prospects through calls and schedule appointments for the sales team.
- Company: Join a dynamic team focused on customer acquisition in Woburn, MA.
- Benefits: $22/hr starting pay, commission potential, and long-term earnings of $70K+.
- Why this job: Great opportunity to develop communication skills and thrive in a performance-driven environment.
- Qualifications: 1+ year in call centre or sales, strong communication, and tech-savvy.
- Other info: Work Tuesday-Saturday or Sunday-Thursday, 11AM-7PM.
We are actively hiring Call Center Representatives with strong experience in sales/call center positions, preferably in appointment setting. This is a full-time, onsite, contract-to-hire role in Woburn, MA. Long-term earnings potential of $70,000+ annually for strong performers.
The Call Center Representative will assume responsibility for handling inbound and outbound calls to engage interested prospects as part of the organisation's customer acquisition efforts. In the role, the ideal candidate will strive for exceptional customer experience and serve as an advisor to prospective customers, scheduling appointments for the outside sales team. The ideal candidate will be an effective communicator with good phone presence, coupled with strong technical proficiency in various computer systems.
What You'll Do:- Handle inbound and outbound calls to engage interested prospects and schedule appointments.
- Set appointments using provided leads and call scripts.
- Communicate the benefits of our products (Windows, Doors, Kohler Walk-In Baths) with professionalism and clarity.
- Record customer interactions and outcomes accurately in the CRM system.
- Address common objections or questions and ensure a positive brand experience for every caller.
- Work Tuesday–Saturday or Sunday–Thursday, 11AM–7PM.
- 1+ year of experience in a call center, customer service, or inside sales environment.
- Strong communication skills, confidence on the phone, and active listening ability.
- Comfortable working with scripts, CRM systems, and Microsoft Office.
- High energy, goal-oriented, and motivated to succeed in a performance-driven setting.
- Ability to multitask, handle objections, and maintain professionalism under pressure.
- Bilingual fluency is a plus.
- $22/hour starting pay (depending on experience) during the contract phase.
- Commission eligibility begins upon conversion to full-time after three-month training period (top reps earn $70K+ annually).
Call Center Representative - $22/hr employer: Ikon Search
Contact Detail:
Ikon Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Representative - $22/hr
✨Tip Number 1
Familiarise yourself with the products you'll be discussing, like Windows and Doors, as well as Kohler Walk-In Baths. Understanding these products will help you communicate their benefits effectively during calls.
✨Tip Number 2
Practice your phone presence by role-playing common call scenarios with a friend or family member. This will help you become more comfortable with handling objections and maintaining professionalism under pressure.
✨Tip Number 3
Get familiar with CRM systems and Microsoft Office tools, as these are essential for recording customer interactions accurately. Consider taking online tutorials to boost your technical proficiency before applying.
✨Tip Number 4
Highlight any previous experience in sales or appointment setting during your conversations with us. Sharing specific examples of how you've successfully engaged customers can set you apart from other candidates.
We think you need these skills to ace Call Center Representative - $22/hr
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in call centre or sales roles. Emphasise any specific achievements, such as sales targets met or customer satisfaction ratings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention your experience with appointment setting and how you can contribute to the company's customer acquisition efforts.
Showcase Technical Proficiency: In your application, mention your familiarity with CRM systems and Microsoft Office. If you have experience using specific tools or software, be sure to include that information.
Prepare for Common Questions: Anticipate questions related to handling objections and providing excellent customer service. Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to maintain professionalism under pressure.
How to prepare for a job interview at Ikon Search
✨Know the Product Inside Out
Familiarise yourself with the products you'll be discussing, such as Windows, Doors, and Kohler Walk-In Baths. Being knowledgeable will help you communicate benefits clearly and confidently during the interview.
✨Practice Active Listening
Demonstrate your active listening skills by engaging with the interviewer. Show that you can understand and respond to questions thoughtfully, which is crucial for a role that involves handling customer inquiries.
✨Showcase Your Sales Experience
Prepare examples from your previous roles that highlight your sales experience, especially in appointment setting. Be ready to discuss how you overcame objections and achieved targets in a call centre environment.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practising with a friend beforehand can help you feel more comfortable using scripts and addressing common customer objections on the spot.
