Gallery Assistant in Birmingham

Gallery Assistant – Job Description

Overview

We are seeking a proactive and reliable individual with a strong interest in contemporary visual arts to join Ikon’s Front of House team. The successful candidate will be well‑organised, punctual, and detail‑oriented, with excellent communication skills and a commitment to delivering an outstanding visitor experience.

Hours & Working Pattern

• Three days per week, including regular weekends and occasional evenings
• Core hours: 17 per week, with opportunities for overtime
• Set shift pattern

Key Competencies

• Responsible, reliable, and calm under pressure
• Respond dynamically to varying visitor numbers and needs
• Communicate effectively with a wide range of people
• Contribute positively to team efforts to deliver an excellent visitor experience
• Demonstrate strong administrative skills and attention to detail
• Highly vigilant and proactive in maintaining safety and security
• Passion for contemporary art and willingness to research exhibitions to enhance visitor engagement

Main Responsibilities

Visitor Experience & Invigilation

• Provide a friendly, informative welcome and engage with visitors in galleries and at reception
• Answer questions about Ikon’s exhibitions, events, and wider programme
• Prepare galleries for opening and ensure exhibits are displayed and functioning correctly
• Research exhibitions and deliver Spotlight Tours or group tours as required
• Conduct visitor surveys to gather audience insights

Health & Safety

• Monitor visitor safety and wellbeing within the gallery
• Ensure security of artworks and report any issues promptly
• Act as first point of contact for incidents, escalating as needed
• Follow security procedures and assist with invigilator cover when required
• Maintain signing‑in systems and access fobs
• Respond proactively to emergencies and minimise risks

Reception & Retail

• Manage reception and telephone enquiries efficiently
• Keep visitor information points and reception areas tidy and well‑stocked
• Welcome and brief pre‑booked groups on health and safety
• Operate ticketing systems for events and brief visitors on arrival
• Undertake shop duties, including processing transactions via Shopify
• Promote memberships, donations, and Gift Aid
• Record and collate visitor data

Teamwork & Administration

• Attend meetings to share observations and suggestions
• Stay informed about Ikon’s programme to assist visitors
• Support inductions and training for new colleagues
• Adhere to Ikon’s dress code and professional standards
• Maintain productive relationships with colleagues and managers

Professional Development

• Undertake training provided by Ikon
• Participate in development meetings and reviews
• Identify opportunities for learning and growth