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- Tasks: Provide 1st and 2nd line IT support and manage service requests.
- Company: Renowned company delivering quality roofing and insulation solutions.
- Benefits: Competitive salary, health cash plan, generous pension, and training opportunities.
- Why this job: Join a collaborative team and solve real IT challenges while making an impact.
- Qualifications: Experience in IT support and a full UK driving licence required.
- Other info: Opportunity for career growth with travel to various UK sites.
The predicted salary is between 30000 - 42000 £ per year.
Our company name has become synonymous with delivering dependable roofing, waterproofing, and insulation solutions backed by supreme levels of customer service to help the customer along their journey. This hard earned reputation has been built globally on a foundation of quality and an ethos of customer service which permeates through the organisation and remains as strong today as it did 100 years ago.
We’re excited to share that we are recruiting for an IT Service Desk Analyst to join our Information Technology team at our Appley Bridge site. This is a fantastic opportunity for someone with 1st and 2nd line IT support experience who enjoys problem-solving, delivering great customer service, and being part of a collaborative Global IT function.
About the Role
Reporting to the IT Manager, the successful candidate will:
- Act as the first point of contact for IT incidents and service requests across all UK locations
- Provide 1st and 2nd line support (hardware, software, connectivity, mobile devices)
- Support Windows and Microsoft 365 environments (with exposure to macOS/iOS/Android beneficial)
- Manage and update tickets within our ITSM system in line with SLAs
- Travel to our UK sites (4 locations) to provide on-site support when required
- Contribute to IT projects alongside day‑to‑day service desk activity
The Service Desk operates Monday–Friday, 8:00am–5:00pm (shift pattern 8–4 / 9–5)
Key Details
Location: Appley Bridge (with travel to other sites)
Grade: 4.6–4.7 (£30,224–£30,698)
Company Car / Allowance after successful completion of probation
Full, clean UK driving licence required
Company Benefits
- Health cash plan
- A generous contributory pension scheme
- 24 days holidays increasing to 26 days in addition to bank holidays
- Free on‑site car park
- Training and development programmes
- Cycle‑to‑work scheme
- Discounted gym membership
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
IT Service Desk Analyst in Wigan employer: IKO
Contact Detail:
IKO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in Wigan
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle specific issues, as this shows your problem-solving skills and customer service mindset.
✨Tip Number 3
Show off your passion for technology! Bring up any personal projects or experiences that highlight your skills in Windows, Microsoft 365, or even mobile devices. It’s all about demonstrating your enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace IT Service Desk Analyst in Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st and 2nd line IT support experience. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your problem-solving abilities and customer service expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Service Desk Analyst role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Tech Skills: Don’t forget to mention your experience with Windows, Microsoft 365, and any other relevant tech skills. If you've dabbled in macOS/iOS/Android, give us a shout! We love seeing a well-rounded techie.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at IKO
✨Know Your Tech Inside Out
Make sure you brush up on your 1st and 2nd line support skills. Familiarise yourself with common hardware and software issues, especially in Windows and Microsoft 365 environments. Being able to confidently discuss troubleshooting steps will impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share how you handled difficult situations and resolved issues effectively.
✨Understand the Company Culture
Research the company’s ethos and values, especially their commitment to quality and customer service. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the IT team, the tools they use, or upcoming projects. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.