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- Tasks: Support customers using our innovative medical software and manage inquiries effectively.
- Company: A fast-growing medical software company with a focus on cloud-based solutions.
- Benefits: Full-time remote work, career advancement opportunities, and no on-call duties.
- Why this job: Join a dynamic team and make a difference in healthcare technology.
- Qualifications: Fluency in German and English with 3+ years in customer support, ideally in SaaS.
- Other info: Enjoy a flexible work environment and contribute to cutting-edge medical solutions.
The predicted salary is between 30000 - 48000 £ per year.
A growing medical software company seeks a dedicated Customer Support Representative fluent in German and English to provide support for their cloud-based medical image analysis platform.
Responsibilities include:
- Managing customer inquiries
- Ticketing support
- Maintaining documentation
Ideal candidates should have over 3 years of experience in customer support, preferably in a SaaS environment. This full-time remote role offers career advancement opportunities and does not require on-call duties outside business hours.
Bilingual SaaS Support (German/English) – Remote employer: Ikerian
Contact Detail:
Ikerian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual SaaS Support (German/English) – Remote
✨Tip Number 1
Make sure to brush up on your German and English skills before any interviews. We want to see you confidently handling customer inquiries in both languages, so practice common support scenarios to show off your bilingual prowess!
✨Tip Number 2
Familiarise yourself with the SaaS landscape, especially in the medical software sector. We love candidates who can discuss industry trends and challenges, so do a bit of research and come prepared with insights that could impress us during the interview.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get the inside scoop about our company culture and what it’s like working here. This can give you an edge in your interview by showing your genuine interest.
✨Tip Number 4
Apply through our website for a smoother process! It helps us keep track of your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace Bilingual SaaS Support (German/English) – Remote
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being bilingual, make sure to highlight your fluency in both German and English. Use examples from your past experiences where you’ve successfully communicated with customers in both languages.
Tailor Your Experience: We want to see how your 3+ years of customer support experience fits into the SaaS world. Be specific about your previous roles and how they relate to the responsibilities listed in the job description. This helps us see you as a perfect match!
Keep It Professional Yet Friendly: Your written application should reflect the friendly and supportive nature we value at StudySmarter. Use a conversational tone while maintaining professionalism to show us you’re a great fit for our team culture.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Ikerian
✨Brush Up on Your SaaS Knowledge
Make sure you understand the basics of Software as a Service (SaaS) and how it applies to customer support. Familiarise yourself with common issues users face in medical software, especially around image analysis, so you can speak confidently about them during the interview.
✨Show Off Your Bilingual Skills
Since this role requires fluency in both German and English, be prepared to demonstrate your language skills. Practice answering common interview questions in both languages, and don’t hesitate to switch between them if asked. This will show your comfort level and proficiency.
✨Prepare for Scenario-Based Questions
Expect to encounter scenario-based questions that assess your problem-solving abilities. Think of examples from your past experience where you successfully handled customer inquiries or resolved issues, particularly in a SaaS context. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Documentation Skills
Since maintaining documentation is part of the job, be ready to discuss your experience with creating and managing support documentation. Bring examples of how you've contributed to knowledge bases or helped improve documentation processes in previous roles.
