Store Leader - Customer Operations & Food - Norwich - IKEA Norwich - Hall Road Retail Park Store in Wortham

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

IKEA Norwich is looking to recruit a Store Leader, taking responsibility for Customer & Food Operations. At IKEA Norwich, we believe in creating a better everyday life for the many people and that starts with delivering an outstanding in-store experience.

As a store leader for customer operations and food, you will be overseeing and responsible for:

• Leading our Store Team to deliver our customer shopping experience, ensuring a smooth and efficient customer journey for the whole store.
• Managing the store customer services operation, including returns, checkout, and handout of our click and collection operation.
• Ensuring store readiness, reparation of stock, and As-Is-Sales.
• Leading our food team to deliver a taste of Sweden and a great customer experience, showcasing that our food range is people & planet positive, healthy & delicious, affordable & convenient.

You are responsible for driving food operational excellence and ensuring a commercial food experience. You will lead key Customer-Facing and Operational areas across the whole store and should have experience leading in either a fast-paced food operation or a customer-focused function.

WHAT WE OFFER

• The Start Date of employment will be discussed at interview.
• Starting salary of £32,000 per annum, based on competence and experience.
• 39 Hours working 5 days per week including evenings and alternate weekends.

WHAT YOU'LL NEED TO HAVE

• Advanced knowledge of food production and food safety with experience in a retail environment and food service business.
• Good level of knowledge of cost and budget management including experience with scheduling in a fast-paced retail environment.
• Leadership experience in a fast-paced environment with the ability to prioritise and organise workloads.
• Business-minded with customers in focus to deliver results, ability to make quick decisions and take personal initiatives, open to change.
• Good communication skills to build relationships with co-workers and customers.
• Confidence to express ideas and opinions through effective interpersonal and communication skills.
• Skills to devise and implement action plans, set expectations, provide clear direction, and follow up on goals.
• Effective problem-solving and decision-making abilities, particularly when faced with operational challenges.

WHAT YOU'LL BE DOING DAY TO DAY

• Ensure the operations of all food areas in the IKEA store operate in accordance with IKEA Quality and Food Safety requirements and other relevant legislation.
• Promote a safety-first culture where co-workers are encouraged to raise and discuss concerns and solutions.
• Manage correct operational processes to secure product availability, food stock management, food quality, and minimise food waste.
• Contribute to food business financial results through monitoring department performance, identifying gaps, and proposing improvements.
• Secure an irresistible food offer by ensuring quality at all times and appealing range presentation.
• Lead daily operations and support co-workers in their daily work to secure an overall easy buying and returns experience.
• Implement global solutions, services, and tools that support easy and fast checkout, and a safe working environment.
• Ensure the efficient execution of the IKEA exchanges and returns policy and friendly handling of complaints.
• Develop a skilled team ensuring they have the correct knowledge about the services strategy and working routines for proper customer resolution.
• Work with succession to identify talent.
• Responsible for developing and implementing common operational frameworks, standards, plans, way of working, tools, and KPIs to deliver business goals.
• Secure that daily operations within the Customer departments are compliant and operating within all regulatory guidelines.
• Recognise and understand team contributions, identifying and developing talents within the department for succession planning.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION

• Let us know if you require any adjustments during the interview process as soon as possible.
• Please attach an updated CV and Cover letter with your application.
• Successful candidates will be invited by email to attend a face-to-face interview and may be required to attend a second stage interview.
• Final offers of employment are contingent upon clear results in mandatory background checks.