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For Companies At a Glance
- Tasks: Engage with customers, design kitchens, and provide exceptional service.
- Company: Join IKEA, a global leader in home furnishings dedicated to improving everyday life.
- Benefits: Enjoy a 15% discount, free parking, and a commitment to your career development.
- Why this job: Be part of a diverse team that values creativity and customer satisfaction.
- Qualifications: Sales or customer service experience is essential; kitchen design knowledge is a plus.
- Other info: Flexible hours available; must attend training sessions.
The predicted salary is between 22000 - 30000 £ per year.
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
Employment Type: Full Time
Department: Kitchen & Dining
Number of Positions: 3
Join IKEA Gateshead as a Kitchen Sales Specialist and help us create wonderful everyday experiences for our customers.
WHAT WE OFFER
- Competitive salary of £26,000 per annum for 39 hour role. Must have availability to do Thursday late. Alternate weekends 1 late/1 early & 1 early/late Friday/Saturday.
- 39 hour contract 5 days per week including every other weekend.
- Competitive salary of £10,666 per annum for 16 hour role - Saturday 6 hrs, Sunday 6 hrs & 4 hrs one evening.
- You must have availability to go to Kitchen training School in Weeks 19, 25 & 26 (9am to 17:30).
WORKING WITH US HAS ITS REWARDS
- 15% co-worker discount & I-Benefits discount portal helping you save hundreds on High Street retailers.
- Free & Confidential Employee Assistance Program and Wellbeing Portal.
- X4 Life Assurance, enhanced statutory pension contributions & interest-free loans.
- Holiday on Christmas Eve.
- Family Friendly policies & benefits.
- Free parking.
- Commitment to your development throughout your IKEA career, starting on your first day.
WHO YOU ARE
Someone who has a passion for kitchens, has attention to detail & is confident in approaching customers and treats them in a polite and friendly manner. A person who is passionate about actively offering all the services available in the IKEA store to help customers make informed choices, which results in a great shopping experience. You are open-minded & have the ability to problem solve. You have experience in sales or customer service. Furniture designing/planning is desirable and has a good knowledge of IT systems.
WHAT YOU’LL BE DOING ON THE DAY TO DAY
- You provide an exceptional shopping experience for our customers.
- You actively engage with our customers to identify their needs and how to inspire and advise them on the best solutions for their life at home through home furnishings.
- You are always passionate about the range and home furnishings, curious to learn the stories behind the products and their design and actively share this with the customer.
- You support maximising sales by being proud of your areas of responsibility, ensuring the customer meets an area that is clean, well presented and easy to shop.
- You will pro-actively interact with customers & provide excellent 1-1 customer service for a sustained period of time during the appointments.
- Kitchen Planning & Designing for up to 2 hours with an additional 30-60 minutes to provide accurate plans, worktop and installation quotations for the customer.
- Support with responding to customer emails, and securing payments both in-store and remotely.
- Calling your future appointments to secure the bookings and providing the customer with insight into how to measure their room and set expectations.
- Support the kitchen co-worker team with opening and closing routines and general housekeeping.
APPLY NOW! Please submit an up-to-date CV when applying. Successful candidates will be invited to a face-to-face interview with our hiring team. If you have any questions or need any support throughout the recruitment process please contact june.priest@ingka.ikea.com
Sales Kitchen Planning Specialist - 16 & 39 hours - IKEA Gateshead Store employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Kitchen Planning Specialist - 16 & 39 hours - IKEA Gateshead Store
✨Tip Number 1
Familiarise yourself with IKEA's kitchen products and services. Understanding the range and being able to discuss their features confidently will help you engage with customers effectively during your interview.
✨Tip Number 2
Prepare to showcase your customer service skills. Think of examples from your past experiences where you've gone above and beyond for a customer, as this aligns perfectly with IKEA's commitment to exceptional service.
✨Tip Number 3
Demonstrate your passion for kitchen design. If you have any personal projects or experiences related to kitchen planning, be ready to share them. This will show your enthusiasm and knowledge in the area.
✨Tip Number 4
Be prepared to discuss your availability and flexibility. Since the role requires working weekends and late shifts, showing that you're open to these hours will make you a more attractive candidate.
We think you need these skills to ace Sales Kitchen Planning Specialist - 16 & 39 hours - IKEA Gateshead Store
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service, particularly in kitchen planning or furniture design. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for kitchens and home furnishings. Mention specific experiences where you provided excellent customer service and how you can contribute to creating a positive shopping experience at IKEA.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully solved customer issues in the past. This will demonstrate your ability to handle challenges and enhance the customer experience.
Highlight Availability and Flexibility: Clearly state your availability to work the required hours, including weekends and late shifts. This shows your commitment to the role and willingness to meet the company's scheduling needs.
How to prepare for a job interview at IKEA
✨Show Your Passion for Kitchens
Make sure to express your enthusiasm for kitchen design and furnishings during the interview. Share any personal experiences or projects that highlight your passion, as this will resonate well with the hiring team.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in previous roles. Highlight your ability to identify customer needs and provide tailored solutions, as this is crucial for a Sales Kitchen Planning Specialist.
✨Familiarise Yourself with IKEA's Products
Take some time to learn about IKEA's kitchen range and the stories behind their products. Being knowledgeable will not only impress the interviewers but also help you answer questions more effectively.
✨Practice Problem-Solving Scenarios
Think of potential challenges you might face in the role and how you would address them. Be ready to discuss these scenarios during the interview, showcasing your problem-solving skills and open-mindedness.
