Sales Department Shift Coordinator - Greenwich

IKEA Greenwich is looking to welcome a Sales Department Shift Coordinator to coordinate the daily operations of our Home Decoration, Home Organisation and Lighting departments. In IKEA we call this a Customer Meeting Point Operations Coordinator. Step into a fast-paced role where you'll coordinate daily operations within IKEA's sales departments. As a Customer Meeting Point Coordinator, you'll lead people and routines, manage shifts, and ensure your area is set up to deliver a smooth, inspiring experience for both customers and co-workers.

WHAT WE OFFER

• The Start Date of employment will be April 25th 2026.
• Starting salary of £30,290 per annum.
• 39 Hours working 5 days per week including day shift, evenings and alternate weekends.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

• 15% IKEA discount & discount portal helping you save £100s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Given Day - Additional days paid leave to take at any point during the year, when it's important for you.

WHAT YOU'LL NEED TO HAVE

• A Collaborative approach to communication, with the capacity to guide, motivate and engage with the team.
• Good knowledge or ability and willingness to learn all relevant systems, commercial and operational processes and the tools within the area of Selling and Customer and how these apply to the IKEA Customer Meeting Point.
• Understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security.
• You are structured and can establish routines for large teams, with the capability to manage tasks and respond to business and customer needs by providing effective solutions within the area of responsibility.
• A considered decision-maker with the ability to adjust to tasks and delegate as needed, you will thrive in a versatile environment by focusing on flexibility, speed, and simplicity.

WHAT YOU'LL BE DOING DAY TO DAY

• Coordinate the daily operation of the store team, allocating and executing activities and tasks across all functions.
• Apply the appropriate processes and actions daily to secure safety, compliance and operational standards to maximise profitability and deliver on commercial priorities.
• Act on customer feedback to ensure that every customer has a consistent and high-quality experience by supporting the team in exceeding expectations of availability, quality standards and service.
• Identify and work closely together with the team to implement sales support tools to optimise commerciality, and secure high standards in operations through building competence in the team.
• Apply appropriate corrective actions based on customer and co-worker feedback and highlight points for improvement in daily operations, working with the IKEA global and national strategies.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible. Please attach an updated CV with your application so we can get to know you better. Next, if your application progresses, we will invite you to an interview with one of our hiring managers. We understand not everyone will be invited to an interview, but we promise to keep you informed either way. For any advice or support, email and I will be happy to help!