Product Quality Assistant - IKEA Edinburgh Store
Product Quality Assistant - IKEA Edinburgh Store

Product Quality Assistant - IKEA Edinburgh Store

Edinburgh Full-Time No home office possible
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At a Glance

  • Tasks: Transform returned IKEA products into irresistible deals while ensuring quality and safety.
  • Company: Join IKEA, a leader in home furnishings dedicated to making everyday life better for everyone.
  • Benefits: Enjoy a 15% discount, life assurance, enhanced pension contributions, and flexible working hours.
  • Why this job: Be part of a creative team focused on sustainability and customer satisfaction in an inclusive environment.
  • Qualifications: A commitment to sustainability, customer-first mindset, and strong organisational skills are essential.
  • Other info: We welcome diverse candidates and offer support throughout the recruitment process.

Product Quality Assistant – Edinburgh

\”You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It\’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.\”

Employment Type: Part Time, RegularDepartment: Product Quality & RecoveryNumber of Positions: 6Are you a visionary that can turn returns into treasures? Join our team as a Product Recovery Assistant and transform returned and ex-display IKEA products into irresistible deals! Join forces with our innovative team to ensure high-quality and safety, all while keeping our customers delighted. If you have a talent for repurposing and an eye for perfection, we want you!WHAT WE OFFER • The Start Date of employment will be: 30th August 2025 • Hourly rate of £12.60 per hour.• Part Time: 20-30 hours, working 4-5 days per week including late evening and alternate weekends.• We can discuss flexibility to match your life and our business needs during the interview. WORKING WITH US HAS ITS REWARDS Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family\’s everyday needs. • 15% IKEA discount & discount portal helping you save £100’s on High-street retailers. • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans. ..as well so much more!WHAT YOU\’LL NEED TO HAVE • You are committed to sustainability with the creativity and vision to see ways of giving products a new life. • You have a customer first mindset, where you make the customer feel valued and supported in everything you do. • You are skilled at forward planning, can handle several tasks at once with ease, and take pleasure in being a team member as well as fulfilling responsibilities on your own.• Ability to prioritise and organise your own work to make efficient use of the time available with great attention to detail. WHAT YOU\’LL BE DOING DAY TO DAY • Re-purpose, present and sell IKEA products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the business. • Work closely with the different functions in the unit to ensure that common working routines and processes are followed related to product quality, safety and recovery. • Support and action the product quality guidelines for recalled, returned and ex-display stock, to constantly improve customers’ perception of our IKEA products. • Repacking, you will work items that have damaged packaging to return them to a sellable condition, supporting product availability for customers and reducing losses for the store.• You will be required to manually handle all of our products ranging from LACK Coffee Tables to PAX Wardrobes.WE CARE FOR THE PEOPLE It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many RECRUITMENT PROCESS INFORMATION – Let us know if you require any adjustments to be made during the interview process as soon as possible. • Please attach an updated CV with your application so we can get to know you better. • Shortlisted candidates will be invited by email to attend an interview.We understand not everyone will be successful, but we promise to keep you informed either way. For any advice or support, email Recruiter and who will be ready to help!

Product Quality Assistant - IKEA Edinburgh Store employer: IKEA

IKEA Edinburgh is an exceptional employer that prioritises inclusivity and sustainability, offering a vibrant work culture where every team member's unique ideas are valued. With flexible working hours, competitive pay, and a generous employee discount, we empower our staff to grow both personally and professionally while making a positive impact on the community. Join us in transforming returned products into treasures and enjoy a rewarding career that contributes to a better everyday life for many.
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Contact Detail:

IKEA Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Product Quality Assistant - IKEA Edinburgh Store

✨Tip Number 1

Familiarise yourself with IKEA's sustainability initiatives and product recovery processes. Showing that you understand their commitment to sustainability will demonstrate your alignment with their values during the interview.

✨Tip Number 2

Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to prioritise and organise your work, which is crucial for the Product Quality Assistant role.

✨Tip Number 3

Practice your customer service skills by thinking of ways to make customers feel valued and supported. Be ready to discuss how you would handle customer interactions, especially in relation to product quality and returns.

✨Tip Number 4

Research common product issues and solutions related to IKEA products. Being knowledgeable about potential challenges and how to address them will show your proactive approach and readiness for the role.

We think you need these skills to ace Product Quality Assistant - IKEA Edinburgh Store

Customer Service Skills
Attention to Detail
Creativity
Time Management
Teamwork
Problem-Solving Skills
Organisational Skills
Sustainability Awareness
Product Knowledge
Communication Skills
Adaptability
Manual Handling Skills
Forward Planning

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand what IKEA is looking for in a Product Quality Assistant. Highlight your commitment to sustainability and customer service in your application.

Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job requirements. Emphasise any previous roles where you demonstrated creativity, attention to detail, and teamwork.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for repurposing products and your customer-first mindset. Use specific examples to illustrate how you can contribute to IKEA's mission of creating a better everyday life.

Prepare for the Interview: Think about potential questions related to product quality and customer service. Be ready to discuss how you handle multiple tasks and prioritise work, as well as your approach to teamwork and problem-solving.

How to prepare for a job interview at IKEA

✨Show Your Passion for Sustainability

Since the role emphasises sustainability, be prepared to discuss your commitment to eco-friendly practices. Share examples of how you've contributed to sustainability in previous roles or personal projects.

✨Demonstrate Customer-Centric Mindset

Highlight your experience in customer service and how you prioritise customer satisfaction. Prepare to share specific instances where you went above and beyond to support a customer.

✨Emphasise Teamwork and Collaboration

This position requires working closely with various functions. Be ready to discuss your teamwork skills and provide examples of successful collaborations in past jobs or projects.

✨Prepare for Practical Scenarios

Expect questions about handling multiple tasks and prioritising work. Think of scenarios where you successfully managed your time and attention to detail, especially in a fast-paced environment.

Product Quality Assistant - IKEA Edinburgh Store
IKEA

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