At a Glance
- Tasks: Transform customer dreams into stylish, functional kitchens with creativity and expertise.
- Company: Join the innovative team at IKEA Bristol, where ideas come to life.
- Benefits: Enjoy a 15% discount, life assurance, enhanced parental leave, and wellness resources.
- Other info: Flexible working hours and a supportive, diverse workplace culture await you.
- Why this job: Make a real impact by helping customers create their dream kitchens every day.
- Qualifications: Customer service experience and a passion for home design are essential.
The predicted salary is between 27541 - 27541 £ per year.
IKEA Bristol are looking to welcome Kitchen Planners to the team. A Kitchen Planner at IKEA is like a design wizard, turning customer dreams into reality by crafting stylish, functional kitchens with a sprinkle of creativity and a dash of product expertise.
WHAT WE OFFER
- The Start Date of employment will be: 19th September 2026
- The starting salary for this role is £27,541.00 per annum, based on competence and experience.
- 39 Hours working 5 days per week including a variety of shifts, covering days, evenings and alternate weekends. Thursday and Friday Evening availability required until 9.30pm.
- We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
- 15% IKEA discount & discount portal helping you save £100s on High-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- Enhanced Parental Leave
- Wellbeing Centre Mental, Physical health and nutrition resources.
WHAT YOU'LL NEED TO HAVE
- The ability to form connections with customers, drawing on your sales, retail, or customer service experience.
- You’ll bring a keen interest in their home life to provide truly personalised solutions.
- Experience of working in a customer and commercial-oriented business, with an interest in people's everyday life at home within their kitchen.
- Confidence in taking initiative, adjusting to new circumstances, finding solutions to complex issues, and engaging customers clearly.
- You are open to learning and working with a variety of computer programmes including Microsoft Office suite and Planning Tools.
- Engaging communicator with a friendly, approachable personality and a solid background in customer-facing retail roles.
WHAT YOU'LL BE DOING ON THE DAY TO DAY
- You actively engage with our customers to identify their needs and how to inspire and advise them on the best solutions for their life at home through home furnishings.
- Engage with customers to guide their journey from planning through purchase.
- Support increasing sales by being proud of your areas of responsibility, ensuring the customer meets an area that is clean, well presented and easy to shop.
- Kitchen Planning & Designing for up to 2 hours, to provide accurate plans, worktop and installation quotations for the customer.
- Support the customers needs from planning, selling and aftersales, securing payments both in store and remotely.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
Come see the wonderful workday where we create a better everyday life for the many!
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible. Please attach an updated CV and a cover letter with your application so we can get to know you better. Shortlisted candidates will be invited to face to face interview in store. We understand not everyone will be successful, but we promise to keep you informed either way.
Planning Officer - REMOTE employer: IKEA
IKEA Reading is an exceptional employer that values creativity and collaboration, offering a supportive work culture where your carpentry skills can truly shine. With competitive benefits like a 15% discount, life assurance, and opportunities for personal growth, you'll find a rewarding environment that prioritises both your professional development and well-being. Join us in crafting inspiring spaces while enjoying a healthy work-life balance in a vibrant team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Officer - REMOTE
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IKEA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IKEA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Planning Officer - REMOTE
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IKEA:Your cover letter is your chance to shine! Tell us why you want to work at IKEA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IKEA!
How to prepare for a job interview at IKEA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
