At a Glance
- Tasks: Welcome customers, handle queries, and ensure a smooth shopping experience.
- Company: Join IKEA, a brand committed to making everyday life better for everyone.
- Benefits: Enjoy a 15% discount, life assurance, and opportunities for personal growth.
- Other info: Flexible hours available; perfect for students looking to balance work and study.
- Why this job: Be the friendly face that brightens someone's day while gaining valuable experience.
- Qualifications: Customer-focused mindset, multitasking skills, and basic tech proficiency required.
The predicted salary is between 13.45 - 13.45 £ per hour.
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
IKEA Nottingham are looking to welcome Customer Relations Assistants to join our team. Love helping people, staying busy, and being the friendly face that turns a customer's day around? Whether you're welcoming customers through the door, solving a tricky returns query, or keeping the checkout running smoothly, this role puts you right at the heart of the IKEA customer experience.
WHAT WE OFFER
The Start Date of employment will be: 6th December 2026. Hourly rate of 13.45 per hour. Working hours are between 9am to 9:30pm. We can discuss flexibility to match your life and our business needs during the interview.
- 20 hours weekly, working 5 days per week including 3 out of 4 weekends.
- 16 hours weekly, working 4 days per week including 3 out of 4 weekends.
- 12 hours weekly, working 3 days per week including 3 out of 4 weekends.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs:
- 15% IKEA discount & discount portal helping you save 100s on high-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
- Given Day - Additional days paid leave to take at any point during the year, when it's important for you.
YOU'LL NEED TO HAVE
- You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
- You have a practical approach, love multi-tasking, and are passionate about being part of the team but also can work individually.
- You are computer literate and able to work with technology.
- The confidence to maintain composure and patience when dealing with a variety of customers.
WHAT YOU'LL BE DOING DAY TO DAY
- Providing a warm and welcoming experience by meeting and greeting customers at the store entrance, confidently engaging with visitors and offering support where needed.
- Processing customer purchases accurately and efficiently, using the till system to register products and payments in line with IKEA routines and procedures.
- Handling customer returns and exchanges, listening to customers' needs and finding appropriate, fair, and effective resolutions.
- Ensuring all products are scanned accurately to maintain stock accuracy and support product availability across the store.
- Following cash handling and security procedures at all times to safeguard financial transactions and company assets.
- Contributing to a safe, secure, and positive environment for customers and co-workers by adhering to all store policies and safety standards.
- Working at pace in a busy retail environment, including long periods of standing while delivering excellent customer service.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible. Please attach an updated CV with your application so we can get to know you better. Shortlisted candidates will be invited by email to complete an On-Demand HireVue recorded interview. Successful candidates will be invited to an assessment center interview on the 17th of November. We understand not everyone will be successful, but we promise to keep you informed either way. We are unable to accept applications via email and encourage you to apply directly to the job advert. For any advice or support, email and I will be happy to help!
Customer Relations Assistant - IKEA Nottingham Store employer: IKEA
IKEA Birmingham in Wednesbury is an excellent employer that prioritises a positive work culture and employee development. With flexible working hours and comprehensive training, you will have the opportunity to grow across various departments while being part of a supportive team dedicated to enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Assistant - IKEA Nottingham Store
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like IKEA and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at IKEA and let us see your personality shine through!
We think you need these skills to ace Customer Relations Assistant - IKEA Nottingham Store
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and IKEA.
Get Familiar with Our Brand:Before applying, take some time to learn about IKEA and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at IKEA
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress IKEA.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which IKEA will surely appreciate.
