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For Companies At a Glance
- Tasks: Help customers with returns, assembly advice, and resolving complaints to keep them smiling.
- Company: Join the friendly team at IKEA Belfast, where creativity thrives.
- Benefits: Enjoy a 15% discount, life assurance, and personal growth opportunities.
- Other info: Flexible working hours and a supportive, diverse workplace.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong problem-solving skills and a passion for helping others.
The predicted salary is between 27800 - 27800 £ per year.
IKEA Belfast are looking to welcome Customer Relations Assistants to join our team. Bring your problem-solving flair and people skills to our Customer Relations team, where you'll turn tricky moments into great experiences. From smooth returns to assembly advice and spotting product issues, you'll be the go-to expert who keeps customers smiling.
WHAT WE OFFER
- The Start Date of employment will be: 13th June 2026.
- Hourly rate of £13.45 per hour.
- 20 hours weekly working 4 days per week including evenings and 3 out of 4 weekends.
- 12 hours weekly working 3 days per week including evenings and 3 out of 4 weekends.
- Working hours are between 10am and 8:30pm.
- We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
- 15% IKEA discount & discount portal helping you save £100s on high-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
- Given Day - Additional days paid leave to take at any point during the year, when it's important for you.
WHAT YOU'LL NEED TO HAVE
- You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision.
- You have a customer first mindset, making the customer feel valued and supported in everything you do.
- You are computer literate and able to work with technology.
- The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
WHAT YOU'LL BE DOING DAY TO DAY
- You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
- You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
- You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
- Working on the checkouts, supporting customers with card & cash transactions.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible. Please attach an updated CV with your application so we can get to know you better. Shortlisted candidates will be invited by email to attend a face-to-face interview. We understand not everyone will be successful, but we promise to keep you informed either way.
Customer Relations Assistant in Newtownabbey employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Assistant in Newtownabbey
✨Tip Number 1
Get to know IKEA's values and culture before your interview. This way, you can show how your problem-solving flair and people skills align with what they stand for. It’ll help you connect better with the interviewers!
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you would handle tricky moments and keep customers smiling. We want you to shine as the go-to expert!
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by inquiring about team dynamics or how they handle complex complaints. It’s a great way to demonstrate your customer-first mindset.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are eager to join our team and make a difference.
We think you need these skills to ace Customer Relations Assistant in Newtownabbey
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your customer-first approach. Share examples of how you've made customers feel valued and supported in previous roles. We want to see that you can turn tricky moments into great experiences!
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to reflect the skills and experiences that match the Customer Relations Assistant role. We love seeing how your unique background fits with our team at IKEA Belfast.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as this reflects the skills needed for the role!
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at IKEA
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle complaints and turn negative experiences into positive ones. Think of examples from your past where you successfully resolved issues or helped customers feel valued.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific situations where you've had to think on your feet. IKEA values problem-solving flair, so be ready to share stories that highlight your ability to remain calm under pressure and find effective solutions quickly.
✨Familiarise Yourself with IKEA's Values
Research IKEA’s mission and values, especially their commitment to customer satisfaction and teamwork. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they handle complex customer complaints. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.