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For Companies At a Glance
- Tasks: Help customers design their dream kitchens and create inspiring home solutions.
- Company: Join the vibrant team at IKEA Gateshead, where creativity meets customer service.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive work environment.
- Why this job: Make a real difference in people's homes while working with a passionate team.
- Qualifications: Experience with customer service and computer programmes; a love for kitchen design trends.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 28000 - 28000 £ per year.
IKEA Gateshead are looking for a Kitchen Instore Planner to join our team and help customers create the heart of their homes. We’re looking for someone who can make the planning experience enjoyable and inspiring by engaging with customers warmly and attentively.
What We Offer
- The start date of employment will be 1st of February.
- The starting salary for this role is £28,100 based on skills and experience.
- 39 hours working 5 days per week between 09:00am and 22:00pm including 2 weekends out of 4.
- We can discuss flexibility to match your life and our business needs during the interview.
What You’ll Need to Have
- You are someone who listens to the customer needs and offers innovative solutions to meet them.
- You enjoy working on your own initiative with the autonomy to manage your diary of appointments.
- You have experience working with a variety of computer programmes including Microsoft Office suite and Planning Tools.
- You are enjoying following kitchens design trends and customer buying behaviours to provide relevant solutions to our customers.
What You’ll Be Doing Day To Day
- You will be responsible for the full customer experience from booking the first appointment, planning and through to payment being taken.
- You will engage with our customers in‑store, identifying their needs, inspiring and advising them on the best solutions for their life at home.
- You will keep yourself up to date on IKEA Services and Product Range to offer solutions and services that meet customer needs.
- You will bring the ambience, inspiration and quality of the IKEA showroom directly into customers’ homes.
- You will work closely with sales targets and other KPIs.
We Care for the People
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.
Recruitment Process Information
Let us know if you require any adjustments to be made during the interview process as soon as possible. Please attach an updated CV and a cover letter with your application so we can get to know you better. Shortlisted candidates will be invited by email to attend an assessment centre. We understand not everyone will be successful, but we promise to keep you informed either way. For any advice or support, email euan.mcgregor@ikea.com and I will be happy to help!
Job Details
- Seniority level: Not Applicable
- Employment type: Full‑time
- Job function: Customer Service
- Industries: Retail
Kitchen Instore Planner in Newcastle upon Tyne employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kitchen Instore Planner in Newcastle upon Tyne
✨Tip Number 1
Get to know IKEA's products and services inside out! Familiarise yourself with the latest kitchen design trends and how they can enhance customer experiences. This knowledge will help you engage customers more effectively during your in-store interactions.
✨Tip Number 2
Practice your listening skills! When chatting with customers, make sure to really hear what they’re saying. This will allow you to offer tailored solutions that meet their needs, making the planning experience enjoyable and inspiring.
✨Tip Number 3
Show off your personality! Don’t be afraid to let your enthusiasm for kitchen design shine through. A warm and engaging approach will not only make customers feel welcome but also encourage them to trust your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the IKEA team. Remember, we’re here to support you throughout the process!
We think you need these skills to ace Kitchen Instore Planner in Newcastle upon Tyne
Some tips for your application 🫡
Craft a Personalised Cover Letter: When writing your cover letter, make sure to personalise it for the Kitchen Instore Planner role. Highlight your experience with customer engagement and how you can make the planning experience enjoyable for customers.
Show Off Your Skills: In your CV, don’t just list your previous jobs. Instead, showcase specific skills that relate to the role, like your experience with planning tools and Microsoft Office. We want to see how you can bring value to our team!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can engage warmly with customers, so don’t be afraid to show us who you are and why you’re passionate about this role.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at IKEA
✨Know Your IKEA Products
Familiarise yourself with IKEA's kitchen range and services. Being able to discuss specific products and how they can meet customer needs will show your enthusiasm and knowledge, making you stand out.
✨Engage with Empathy
Practice active listening skills. During the interview, demonstrate your ability to understand and respond to customer needs. Share examples of how you've successfully engaged with customers in the past.
✨Showcase Your Planning Skills
Be ready to discuss your experience with planning tools and Microsoft Office. Prepare to explain how you manage your time and appointments effectively, as this role requires a good level of autonomy.
✨Stay Updated on Trends
Research current kitchen design trends and customer buying behaviours. Bring this knowledge into the conversation to show that you’re not just passionate about kitchens but also informed about what customers are looking for.
