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For Companies At a Glance
- Tasks: Help customers with returns, assembly advice, and resolving complaints to keep them smiling.
- Company: Join the friendly team at IKEA Belfast, where creativity and collaboration thrive.
- Benefits: Enjoy a 15% discount, life assurance, enhanced pension, and personal growth opportunities.
- Other info: Flexible working hours and a supportive environment for all backgrounds.
- Why this job: Make a real difference in customer experiences while developing your problem-solving skills.
- Qualifications: Strong people skills, computer literacy, and a customer-first mindset are essential.
The predicted salary is between 27800 - 27800 £ per year.
IKEA Belfast are looking to welcome Customer Relations Assistants to join our team. Bring your problem-solving flair and people skills to our Customer Relations team, where you'll turn tricky moments into great experiences. From smooth returns to assembly advice and spotting product issues, you'll be the go-to expert who keeps customers smiling.
WHAT WE OFFER
- The Start Date of employment will be: 13th June 2026.
- Hourly rate of £13.45 per hour.
- 20 hours weekly working 4 days per week including evenings and 3 out of 4 weekends.
- 12 hours weekly working 3 days per week including evenings and 3 out of 4 weekends.
- Working hours are between 10am and 8:30pm.
- We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
- 15% IKEA discount & discount portal helping you save £100s on high-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
- Given Day - Additional days paid leave to take at any point during the year, when it's important for you.
WHAT YOU'LL NEED TO HAVE
- You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision.
- You have a customer first mindset, making the customer feel valued and supported in everything you do.
- You are computer literate and able to work with technology.
- The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
WHAT YOU'LL BE DOING DAY TO DAY
- You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
- You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
- You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
- Working on the checkouts, supporting customers with card & cash transactions.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible. Please attach an updated CV with your application so we can get to know you better. Shortlisted candidates will be invited by email to attend a face-to-face interview. We understand not everyone will be successful, but we promise to keep you informed either way.
Customer Relations Assistant in Lisburn employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Assistant in Lisburn
✨Tip Number 1
Get to know IKEA's values and culture before your interview. This way, you can show how your problem-solving flair and people skills align with what they stand for. It’ll help you connect better with the interviewers!
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you would handle tricky situations or complaints, and be ready to share your thought process. We want to see your customer-first mindset in action!
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about team dynamics or how they handle customer feedback. It’s a great way to demonstrate your enthusiasm and curiosity.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep track of your application status easily!
We think you need these skills to ace Customer Relations Assistant in Lisburn
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your customer-first approach. Share examples of how you've made customers feel valued and supported in previous roles. This will resonate well with us at IKEA!
Tailor Your CV: Don’t just send a generic CV! Tailor it to the Customer Relations Assistant role by emphasising your problem-solving skills and teamwork experience. We want to see how you can fit into our unique culture.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as this reflects the skills we need for the role.
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IKEA
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle complaints and turn negative experiences into positive ones. Be ready to share examples of how you've successfully resolved issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare specific scenarios where you demonstrated your problem-solving flair. Think about times when you had to think on your feet or adapt quickly to changing situations. This will show that you're not just a people person but also someone who can tackle challenges head-on.
✨Familiarise Yourself with IKEA's Values
IKEA values teamwork and a customer-first mindset. Research their core values and be prepared to discuss how your personal values align with theirs. This will help you connect with the interviewers and demonstrate that you're a good fit for their culture.
✨Practice Your Tech Skills
Since the role involves working with technology, make sure you're comfortable using various devices and software. If possible, practice handling transactions or managing returns on a similar system. This will give you confidence and show that you're ready to hit the ground running.