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For Companies At a Glance
- Tasks: Help customers with complaints and product issues while ensuring smooth returns.
- Company: Join a diverse team at IKEA, known for its supportive culture.
- Benefits: Enjoy a 15% discount, life assurance, and flexible working hours.
- Why this job: Make a real difference by turning frowns into smiles every day.
- Qualifications: Strong problem-solving skills and a customer-first mindset are essential.
- Other info: Flexible shifts available; perfect for students balancing studies and work.
The predicted salary is between 13 - 16 £ per hour.
Are you good at turning frowns upside down and solving puzzles on the fly? Join our team as a Customer Relations Assistant, where your personalised approach and problem-solving skills will shine as you handle customer complaints. You’ll be the person ensuring smooth returns and spotting product issues like a pro. Plus, you’ll be the expert for customers needing help with product assembly and spare parts.
What we offer
- The Start Date of employment: 15 March 2026
- Hourly rate of £13.45 per hour
- 18 hours per week (3 days) including evenings and 3 out of 4 weekends
- 20 hours per week (4 days) including evenings and 3 out of 4 weekends
We are looking for people who will be available to work daytime shifts during the week in addition to weekends and evenings. We can discuss flexibility to match your life and our business needs during the interview.
Working with us has its rewards
- 15% IKEA discount & discount portal helping you save £100s on High-street retailers
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans…as well so much more!
What you’ll need to have
- You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision
- You have a customer first mindset, making the customer feel valued and supported in everything you do
- You are computer literate and able to work with technology
- You have the confidence to maintain composure and patience when dealing with a variety of customers and complex complaints
What you’ll be doing day to day
- You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised
- You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately
- You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts
We care for the people. It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many.
Recruitment process information
- Let us know if you require any adjustments to be made during the interview process as soon as possible.
- Please attach an updated CV with your application so we can get to know you better.
- Shortlisted candidates will be invited by email to attend an interview.
- We understand not everyone will be successful, but we promise to keep you informed either way.
- For any advice or support, email Recruiter emma.jones4@ingka.ikea.com and I will be happy to help!
Customer Relations Assistant in Leeds employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Assistant in Leeds
✨Tip Number 1
Get to know the company before your interview! Research their values and culture so you can show how you fit in. This will help you connect with the interviewers and demonstrate that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you've turned a frown upside down for a customer. Being able to share these stories will highlight your customer-first mindset and make you stand out.
✨Tip Number 3
Be ready to showcase your tech skills! Since you'll be working with technology, brush up on any relevant software or tools. Showing confidence in your computer literacy can really impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our awesome team!
We think you need these skills to ace Customer Relations Assistant in Leeds
Some tips for your application 🫡
Show Your Customer-Centric Mindset: Make sure to highlight your customer-first approach in your application. We want to see how you make customers feel valued and supported, so share examples of how you've turned frowns upside down in the past!
Tailor Your CV: When you send us your CV, tailor it to the role of Customer Relations Assistant. Focus on your problem-solving skills and any experience you have with handling complaints or product issues. This will help us see why you're a great fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff about your skills and experiences that relate to the job.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at IKEA
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Relations Assistant role. Familiarise yourself with common customer complaints and how to resolve them. This will help you demonstrate your problem-solving skills and show that you're ready to tackle any challenge.
✨Showcase Your Customer-First Mindset
During the interview, highlight your experience in providing excellent customer service. Share specific examples of how you've made customers feel valued and supported. This will illustrate your commitment to a customer-first approach, which is crucial for this position.
✨Demonstrate Your Tech Savvy
Since the role requires being computer literate, be prepared to discuss your experience with technology. Mention any relevant software or tools you've used in previous roles, and if possible, practice answering questions about how you'd handle tech-related customer queries.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to think on your feet. Practice responding to hypothetical situations involving customer complaints or product issues. This will help you showcase your ability to remain composed and patient under pressure, which is key for this role.
