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For Companies At a Glance
- Tasks: Resolve customer complaints and manage product returns with a focus on excellent service.
- Company: Leading home furnishings retailer known for its customer-first approach.
- Benefits: Flexible working hours, competitive hourly rate, and supportive team environment.
- Why this job: Join a dynamic team and make a difference in customer experiences every day.
- Qualifications: Strong problem-solving skills and a passion for helping customers.
- Other info: Perfect for students seeking part-time work with flexible schedules.
The predicted salary is between 11 - 15 £ per hour.
A leading home furnishings retailer is seeking a Customer Relations Assistant in Leeds. In this role, you will resolve customer complaints, manage product returns, and assist with assembly queries.
Ideal candidates should possess a customer-first mindset and excellent problem-solving skills.
The position offers flexible working hours, including evenings and weekends, alongside a competitive hourly rate.
Customer Experience Specialist - Returns & Assembly Support in Leeds employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist - Returns & Assembly Support in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer complaints and how you would handle them. Role-playing with a friend can help you feel more confident when discussing your approach in interviews.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Experience Specialist - Returns & Assembly Support in Leeds
Some tips for your application 🫡
Show Your Customer-First Mindset: When writing your application, make sure to highlight your customer-first approach. Share examples of how you've gone above and beyond to resolve customer issues in the past. We love seeing that passion for helping others!
Be Specific About Your Problem-Solving Skills: Don’t just say you’re a great problem solver; show us! Include specific instances where you tackled challenges effectively. This will help us see how you can handle the returns and assembly queries we deal with daily.
Tailor Your Application: Make sure your application speaks directly to the role of Customer Relations Assistant. Use keywords from the job description to demonstrate that you understand what we’re looking for. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at IKEA
✨Know the Company Inside Out
Before your interview, take some time to research the home furnishings retailer. Understand their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Customer Scenarios
Think about potential customer complaints or assembly queries you might encounter in this role. Prepare specific examples of how you would handle these situations, demonstrating your problem-solving skills and customer-first mindset.
✨Showcase Your Flexibility
Since the position offers flexible working hours, be ready to discuss your availability. Highlight your willingness to work evenings and weekends, as this shows your commitment and adaptability to the company's needs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
