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- Tasks: Manage customer complaints and assist with product assembly and returns.
- Company: Leading multinational furniture retailer with a supportive and diverse culture.
- Benefits: Attractive discounts, life assurance, and flexible working hours.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Strong problem-solving skills and a customer-first mindset.
- Other info: Flexible hours, including evenings and weekends, for a balanced lifestyle.
The predicted salary is between 30000 - 42000 £ per year.
A leading multinational furniture retailer in Leeds seeks a Customer Relations Assistant to manage customer complaints and ensure smooth returns. The role requires strong problem-solving skills and a customer-first mindset, with tasks including assisting with product assembly and handling escalations.
Applicants should be able to work flexible hours, including evenings and weekends. A supportive company culture that values diversity is emphasized. Attractive benefits include discounts and life assurance.
Customer Care & Returns Specialist (Assembly & Parts) in Leeds employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care & Returns Specialist (Assembly & Parts) in Leeds
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the furniture retail industry. A personal recommendation can make all the difference when you're trying to land that Customer Care & Returns Specialist role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. Think about your past experiences and how they relate to handling complaints and returns. We want you to shine when discussing your customer-first mindset!
✨Tip Number 3
Show off your flexibility! Since the job requires working evenings and weekends, be ready to discuss your availability during the interview. Highlighting your willingness to adapt can set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company culture.
We think you need these skills to ace Customer Care & Returns Specialist (Assembly & Parts) in Leeds
Some tips for your application 🫡
Show Your Customer-First Mindset: When writing your application, make sure to highlight your experience in customer service. We want to see how you’ve gone above and beyond to solve problems for customers in the past.
Be Specific About Your Skills: Don’t just say you have strong problem-solving skills; give us examples! Share specific situations where you’ve successfully handled complaints or escalations. This will help us see how you fit into our team.
Flexibility is Key: Since the role requires working flexible hours, mention your availability clearly in your application. Let us know if you’re open to evenings and weekends, as this shows you’re ready to meet our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IKEA
✨Know the Company Inside Out
Before your interview, do some homework on the furniture retailer. Understand their values, culture, and what makes them stand out in the market. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
As a Customer Care & Returns Specialist, you'll need to demonstrate strong problem-solving abilities. Prepare examples from your past experiences where you've successfully resolved customer complaints or handled escalations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Customer-First Mindset
Make sure to highlight your commitment to customer satisfaction during the interview. Share stories that illustrate how you've gone above and beyond for customers in previous roles. This will resonate well with the company's focus on a customer-first approach.
✨Be Ready for Flexible Hours Discussion
Since the role requires flexibility, be prepared to discuss your availability, including evenings and weekends. Show that you're adaptable and willing to meet the needs of the business, which will reflect positively on your candidacy.
