At a Glance
- Tasks: Help customers design their dream kitchens and maximise sales.
- Company: Join IKEA, a global leader in home furnishings and design.
- Benefits: Enjoy a 15% discount, free meals, and life assurance.
- Other info: Flexible interview process; we value diversity and inclusion.
- Why this job: Be part of a creative team that transforms homes and lives.
- Qualifications: No experience needed; just a passion for design and customer service.
The predicted salary is between 24000 - 36000 € per year.
Overview
IKEA London City, London City, United Kingdom is seeking a Kitchen Sales Specialist to support customers in designing their dream kitchens. Working at IKEA London City offers a multi-site environment between IKEA Hammersmith and IKEA Oxford Street. If you are passionate about interior design and enjoy helping customers bring creative visions to life, this is a great opportunity.
Responsibilities
- You actively engage with customers to identify needs and advise on the best kitchen solutions for their home through design and planning.
- Support maximising sales by maintaining clean, well-presented areas that are easy to shop for customers.
- Kitchen planning and designing for up to 2 hours, with an additional 30–60 minutes to provide accurate plans, worktops, and installation quotations.
- Respond to customer emails and secure payments both in store and remotely.
- Work toward KPIs to deliver service to customers.
What you’ll need to have
- Experience in kitchen planning is advantageous, although not required, and you should be able to conduct sales discussions with ease.
- Experience in a customer- and commercially-oriented business, with an interest in people’s everyday life at home within their kitchen.
- Confidence to take personal initiative and adapt to change, with the ability to solve complex problems and communicate with customers.
- Confidence with using computer software.
Benefits
- 15% IKEA discount & discount portal helping you save £100s on high-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions and interest-free loans.
- iBenefits – Rewards & discount portal.
- Free healthy meal option, salad bar, fruit, and hot/cold drinks.
Recruitment Process Information
- Let us know if you require any adjustments to be made during the interview process as soon as possible.
- Please attach an updated CV and a cover letter with your application so we can get to know you better.
- Shortlisted candidates will be required to complete and submit a pre-work prior to interview.
- Shortlisted candidates will be invited by email to attend a face-to-face interview.
- We understand not everyone will be successful, but we promise to keep you informed either way.
- For any advice or support, email beth.crombie@Ingka.ikea.com.
Employment details
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Customer Service
Industries
- Retail
We care for the people. It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
#J-18808-LjbffrKitchen Sales Specialist - London City in City of London employer: IKEA
IKEA London City is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and customer service are at the forefront. Employees enjoy a range of benefits including a generous discount scheme, life assurance, and access to healthy meal options, all while working in a dynamic multi-site environment that encourages personal growth and development. With a commitment to diversity and support for all employees, IKEA London City is dedicated to helping you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Kitchen Sales Specialist - London City in City of London
✨Tip Number 1
Familiarise yourself with IKEA's kitchen products and design software. Understanding the range of options available will help you engage confidently with customers and provide tailored solutions.
✨Tip Number 2
Practice your sales pitch by role-playing with friends or family. This will help you become more comfortable discussing kitchen designs and addressing customer needs effectively.
✨Tip Number 3
Visit the IKEA stores in Hammersmith and Oxford Street to observe how current Kitchen Sales Specialists interact with customers. Take notes on their approach and customer engagement techniques.
✨Tip Number 4
Prepare to discuss your problem-solving skills during the interview. Think of examples where you've successfully resolved customer issues, as this will demonstrate your ability to adapt and meet customer needs.
We think you need these skills to ace Kitchen Sales Specialist - London City in City of London
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Kitchen Sales Specialist at IKEA. Familiarise yourself with kitchen planning and customer engagement to tailor your application accordingly.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for interior design and customer service. Highlight any relevant experience, even if it's not directly in kitchen planning, and explain how you can contribute to IKEA's mission of helping customers create their dream kitchens.
Tailor Your CV:Ensure your CV is tailored to the job description. Emphasise any experience in customer service or sales, and include specific examples of how you've helped customers in the past. Mention any familiarity with design software if applicable.
Prepare for the Pre-Work:If shortlisted, you'll need to complete a pre-work assignment. Prepare by reviewing common kitchen design principles and think about how you would approach customer interactions. This will help you stand out during the interview process.
How to prepare for a job interview at IKEA
✨Show Your Passion for Interior Design
Make sure to express your enthusiasm for kitchen design during the interview. Share any personal experiences or projects that highlight your creativity and understanding of how a well-designed kitchen can enhance everyday life.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face as a Kitchen Sales Specialist. Prepare examples of how you would engage with customers, identify their needs, and provide tailored solutions. This will demonstrate your customer service skills and problem-solving abilities.
✨Familiarise Yourself with IKEA Products
Take some time to learn about the kitchen products and solutions offered by IKEA. Being knowledgeable about the range will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Using Design Software
If you have access to any kitchen planning software, practice using it before the interview. Familiarity with design tools will not only boost your confidence but also show that you are proactive and ready to hit the ground running.
