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For Companies At a Glance
- Tasks: Help customers design their dream kitchens and provide personalised solutions.
- Company: Join the innovative team at IKEA, where creativity meets collaboration.
- Benefits: Enjoy a 15% discount, life assurance, and flexible working hours.
- Why this job: Make a real impact by transforming kitchen dreams into reality for customers.
- Qualifications: Customer service experience and a passion for home design are essential.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 15840 - 19200 £ per year.
Overview
Join our team and help customers create the heart of their homes! We’re looking for someone who can make the planning experience enjoyable and inspiring by engaging with customers warmly and attentively. Apply today and be part of a team that turns kitchen dreams into reality at IKEA!
What we offer
- The Start Date of employment will be: November 2025
- The starting salary for this role is £26,400 per annum for full time hours and will be paid pro rata for part time hours.
- Part Time: 30-32 Hours working 5 days per week, including late evenings and alternate weekends.
- We can discuss flexibility to match your life and our business needs during the interview.
Working with us has its rewards
- 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- ..as well so much more!
You’ll need to have
- You have an interest in people’s life at home and look to provide customers with personalised solutions that meet their needs.
- You have experience working in a customer oriented business, working closely with sales targets and customer conversion rates.
- You are someone who is always looking for ways to improve the customer experience and grow sales, finding solutions to problems and communicating with the customer.
- You are open to learning and working with a variety of computer programmes including Microsoft Office suite and Planning Tools.
What you’ll be doing day to day
- Planning & Designing kitchens for customers in both initial and follow up appointments to provide accurate plans, along with installation and custom worktop quotations where appropriate.
- You engage with customers identifying their needs, inspiring and advising them on suitable solutions for their life at home.
- Support sales by ensuring the customer meets an area that is clean, well presented and easy to shop.
- Support with responding to the customer emails, securing payments both in store and remotely.
- You will communicate with customers in a variety of ways, including email, text and calls starting from pre appointment calls, and continuing through planning and purchase of their kitchen.
- You will support the overall customer shopping experience in the Kitchens Department by completing other tasks when needed this may include ensuring products are available, priced and supporting with kitchen enquires.
We care for the people
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.
Come see the wonderful workday where we create a better everyday life for the many
Recruitment process information
- Let us know if you require any adjustments to be made during the interview process as soon as possible.
- Please attach an updated CV and a cover letter with your application so we can get to know you better.
- Shortlisted candidates will be invited by email to attend an interview.
- We understand not everyone will be successful, but we promise to keep you informed either way.
For any advice or support, email Recruiter emma.jones4@ingka.ikea.com and who will be ready to help!
Seniority level
- Not Applicable
Employment type
- Part-time
Job function
- Customer Service
Industries
- Retail
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Edinburgh, Scotland, United Kingdom 2 weeks ago
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Kitchen Planner - Part Time employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kitchen Planner - Part Time
✨Tip Number 1
Get to know the company! Before your interview, dive into IKEA's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission to create a better everyday life.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when discussing your experience in customer service and kitchen planning.
✨Tip Number 3
Show off your creativity! Bring along some ideas or sketches of kitchen designs you love. This not only demonstrates your passion for the role but also gives you a chance to showcase your design skills during the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Kitchen Planner - Part Time
Some tips for your application 🫡
Craft a Personalised Cover Letter: When writing your cover letter, make it personal! Share why you're excited about the Kitchen Planner role and how your experience aligns with our mission to create inspiring kitchen spaces. We want to see your personality shine through!
Show Off Your Customer Skills: In your CV, highlight any customer service experience you have. We love candidates who can engage warmly with customers and provide tailored solutions. Use examples that showcase your ability to improve customer experiences and meet sales targets.
Keep It Neat and Professional: Make sure your CV and cover letter are well-organised and free of typos. A clean layout makes it easier for us to read and shows that you pay attention to detail—an essential skill for planning kitchens!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts!
How to prepare for a job interview at IKEA
✨Know Your Kitchen Design Basics
Familiarise yourself with kitchen design principles and trends. Understand the common layouts, styles, and materials that customers might ask about. This knowledge will help you engage confidently with customers and inspire them during the planning process.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight how you identified their needs and provided personalised solutions. This will demonstrate your commitment to enhancing the customer experience, which is key for this role.
✨Practice Your Communication Techniques
Since you'll be communicating with customers through various channels, practice how you would explain complex kitchen designs or products clearly and engagingly. Role-play with a friend or family member to refine your approach and ensure you come across as warm and attentive.
✨Be Ready to Discuss Flexibility
Since the role involves working late evenings and weekends, think about your availability and how it aligns with the business needs. Be prepared to discuss your flexibility during the interview, showing that you're willing to adapt to meet both your needs and those of the team.
