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For Companies At a Glance
- Tasks: Help customers design their dream kitchens and create inspiring home experiences.
- Company: Join the vibrant team at IKEA Gateshead, where creativity meets customer service.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive work environment.
- Other info: Embrace a dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's homes while working with a fun and diverse team.
- Qualifications: Experience with customer service and computer programmes; passion for kitchen design trends.
The predicted salary is between 28100 - 28100 £ per year.
IKEA Gateshead are looking for a Kitchen Instore Planner to join our team and help customers create the heart of their homes. We’re looking for someone who can make the planning experience enjoyable and inspiring by engaging with customers warmly and attentively.
What We Offer
- The start date of employment will be 1st of February.
- The starting salary for this role is £28,100 based on skills and experience.
- 39 hours working 5 days per week between 09:00am and 22:00pm including 2 weekends out of 4.
- We can discuss flexibility to match your life and our business needs during the interview.
What You’ll Need to Have
- You are someone who listens to the customer needs and offers innovative solutions to meet them.
- You enjoy working on your own initiative with the autonomy to manage your diary of appointments.
- You have experience working with a variety of computer programmes including Microsoft Office suite and Planning Tools.
- You are enjoying following kitchens design trends and customer buying behaviours to provide relevant solutions to our customers.
What You’ll Be Doing Day To Day
- You will be responsible for the full customer experience from booking the first appointment, planning and through to payment being taken.
- You will engage with our customers in‑store, identifying their needs, inspiring and advising them on the best solutions for their life at home.
- You will keep yourself up to date on IKEA Services and Product Range to offer solutions and services that meet customer needs.
- You will bring the ambience, inspiration and quality of the IKEA showroom directly into customers’ homes.
- You will work closely with sales targets and other KPIs.
We Care for the People
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.
Recruitment Process Information
Let us know if you require any adjustments to be made during the interview process as soon as possible. Please attach an updated CV and a cover letter with your application so we can get to know you better. Shortlisted candidates will be invited by email to attend an assessment centre. We understand not everyone will be successful, but we promise to keep you informed either way. For any advice or support, email and I will be happy to help!
Job Details
- Seniority level: Not Applicable
- Employment type: Full‑time
- Job function: Customer Service
- Industries: Retail
Kitchen Instore Planner employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kitchen Instore Planner
✨Tip Number 1
Get to know IKEA's products and services inside out! When you walk into that interview, show us you’re not just familiar with the kitchen planning process but also passionate about the latest design trends. This will help you connect with customers and demonstrate your expertise.
✨Tip Number 2
Practice your customer engagement skills! Role-play with a friend or family member to simulate the in-store experience. The more comfortable you are with listening and responding to customer needs, the better you'll shine during your interview.
✨Tip Number 3
Don’t forget to showcase your tech skills! Brush up on Microsoft Office and any planning tools you’ve used before. Being able to talk confidently about how you’ve used these tools to enhance customer experiences will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the IKEA family. Don’t hesitate to reach out if you have questions – we’re here to help!
We think you need these skills to ace Kitchen Instore Planner
Some tips for your application 🫡
Craft a Personalised Cover Letter: When writing your cover letter, make sure to tailor it specifically for the Kitchen Instore Planner role. Highlight your experience with customer engagement and how you can create an enjoyable planning experience for customers.
Show Off Your Skills: In your CV, don’t just list your previous jobs. Instead, showcase your skills in using computer programmes and planning tools. Mention any relevant experience that aligns with IKEA's focus on innovative solutions and kitchen design trends.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your qualifications. Share your passion for kitchens and how you can inspire customers to create their dream spaces.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your CV and cover letter, and it ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IKEA
✨Know Your IKEA Products
Familiarise yourself with IKEA's kitchen range and services. Being able to discuss specific products and how they can meet customer needs will show your enthusiasm and knowledge, making you stand out during the interview.
✨Engage with Empathy
Practice active listening skills. During the interview, demonstrate how you would engage with customers by asking open-ended questions and responding thoughtfully. This will highlight your ability to connect with customers and understand their needs.
✨Showcase Your Planning Skills
Prepare examples of how you've successfully managed appointments or projects in the past. Discussing your experience with planning tools and Microsoft Office will illustrate your organisational skills and initiative, which are key for this role.
✨Stay Updated on Trends
Research current kitchen design trends and customer buying behaviours. Bring this knowledge into the conversation to show that you're not just passionate about kitchens but also proactive in providing relevant solutions to customers.