At a Glance
- Tasks: Help customers with returns, assembly advice, and ensure a smooth shopping experience.
- Company: Join the inclusive team at IKEA Belfast, where your ideas matter.
- Benefits: Enjoy a 15% discount, life assurance, and personal growth opportunities.
- Other info: Flexible working hours and a chance to grow within a diverse team.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Customer-focused mindset, problem-solving skills, and tech-savvy.
The predicted salary is between 26800 - 26800 € per year.
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
IKEA Belfast are looking to welcome Customer Relations Assistants to join our team. Bring your problem-solving flair and people skills to our Customer Relations team, where you'll turn tricky moments into great experiences. From smooth returns to assembly advice and spotting product issues, you'll be the go-to expert who keeps customers smiling.
WHAT WE OFFERThe Start Date of employment will be: 13th June 2026. Hourly rate of 13.45 per hour. 20 hours weekly working 4 days per week including evenings and 3 out of 4 weekends. 12 hours weekly working 3 days per week including evenings and 3 out of 4 weekends. Working hours are between 10am and 8:30pm. We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDSOur co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs:
- 15% IKEA discount & discount portal helping you save 100s on high-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest-free loans.
- Personal growth, learn a new language with Rosetta Stone available to all IKEA co-workers.
- Given Day - Additional days paid leave to take at any point during the year, when it's important for you.
You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision. This will cover the checkouts and returns desk. You have a customer-first mindset, making the customer feel valued and supported in everything you do. You are computer literate and able to work with technology. The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
WHAT YOU'LL BE DOING DAY TO DAYYou will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised. You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately. You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts. Working on the checkouts, supporting customers with card & cash transactions.
WE CARE FOR THE PEOPLEIt takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATIONLet us know if you require any adjustments to be made during the interview process as soon as possible. Please attach an updated CV with your application so we can get to know you better. Shortlisted candidates will be invited by email to attend a face-to-face interview. We understand not everyone will be successful, but we promise to keep you informed either way. For any advice or support, email me and I will be happy to help!
Customer Relations Assistant - IKEA Belfast Store in Holywood employer: IKEA
IKEA Belfast is an exceptional employer that prioritises inclusivity and personal growth, offering a supportive work environment where every team member can thrive. With benefits like a generous employee discount, life assurance, and opportunities for professional development, we empower our Customer Relations Assistants to make a meaningful impact while enjoying a fulfilling work-life balance. Join us in creating a better everyday life for the many, and experience the unique culture that makes IKEA a great place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Assistant - IKEA Belfast Store in Holywood
✨Tip Number 1
Get to know IKEA's values and culture before your interview. We want to see how you can fit into our team and contribute to making a better everyday life for the many. So, do a bit of homework on our mission and think about how your skills align with it!
✨Tip Number 2
Practice your problem-solving skills! As a Customer Relations Assistant, you'll be turning tricky moments into great experiences. Think of examples from your past where you've successfully resolved issues or helped customers, and be ready to share those stories.
✨Tip Number 3
Show off your people skills during the interview! We love candidates who can connect with others and make them feel valued. Be friendly, approachable, and demonstrate your customer-first mindset throughout the conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're genuinely interested in joining our team at IKEA Belfast. Let’s make this happen together!
We think you need these skills to ace Customer Relations Assistant - IKEA Belfast Store in Holywood
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about making a positive impact and creating great experiences for customers.
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your problem-solving flair and people skills can contribute to our team at IKEA.
Be Yourself:Don’t be afraid to let your personality come through in your application. We value authenticity and want to know who you are beyond just your qualifications. Show us what makes you unique!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily keep track of your application and get back to you quickly. Plus, it’s super easy!
How to prepare for a job interview at IKEA
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about how you would handle tricky situations and keep customers smiling. Be ready to share specific examples of when you've turned a negative experience into a positive one.
✨Show Your Problem-Solving Skills
IKEA values problem solvers, so come prepared with examples that showcase your ability to think on your feet. Whether it’s resolving a complaint or helping someone with assembly advice, demonstrate how you can tackle challenges effectively.
✨Emphasise Teamwork and Flexibility
Since this role involves working closely with others, highlight your teamwork skills. Share experiences where you collaborated with colleagues to achieve a common goal. Also, be open about your availability and willingness to adapt to the store's needs.
✨Be Yourself and Embrace Diversity
IKEA prides itself on inclusivity, so don’t hesitate to let your personality shine through. Share your unique background and how it contributes to a diverse workplace. This will show that you align with their values and are ready to make a positive impact.
