At a Glance
- Tasks: Help customers with complaints, returns, and product assembly in a friendly manner.
- Company: Join IKEA, a brand committed to making everyday life better for everyone.
- Benefits: Enjoy a 15% discount, life assurance, and flexible working hours.
- Other info: Diverse workplace welcoming all backgrounds and offering great career growth.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Customer-focused mindset and ability to handle multiple tasks effectively.
The predicted salary is between 13 - 16 € per hour.
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
Employment Type: Part Time, Permanent
Department: Customer Relations
Number of Positions: 2
Are you good at turning frowns upside down and solving puzzles on the fly? Join our team as a Customer Relations Assistant, where your personalised approach and problem-solving skills will shine as you handle customer complaints. You'll be the person ensuring smooth returns and spotting product issues like a pro. Plus, you'll be the expert for customers needing help with product assembly and spare parts.
WHAT WE OFFER
- The Start Date of employment will be: 28th February 2026
- Hourly rate of £13.45 per hour.
- Part Time 16-18 hours working 4 days per week including evenings and 3 out of 4 weekends. We are looking for people who will be available to work day time shifts during the week in addition to weekends and evenings.
- We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
- 15% IKEA discount & discount portal helping you save £100's on High-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- ..as well so much more!
WHAT YOU'LL NEED TO HAVE
- You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision.
- You have a customer first mindset, making the customer feel valued and supported in everything you do.
- You are computer literate and able to work with technology.
- The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
WHAT YOU'LL BE DOING DAY TO DAY
- You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
- You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
- You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATION
- Let us know if you require any adjustments to be made during the interview process as soon as possible.
- Please attach an updated CV with your application so we can get to know you better.
- Shortlisted candidates will be invited by email to attend an interview.
- We understand not everyone will be successful, but we promise to keep you informed either way.
- For any advice or support, email Recruiter emma.jones4@ingka.ikea.com and I will be happy to help!
Customer Relations Assistant - IKEA Edinburgh Store employer: IKEA
IKEA Edinburgh is an exceptional employer that prioritises inclusivity and personal growth, making it a fantastic place for those looking to make a meaningful impact. With a supportive work culture, flexible scheduling, and a range of benefits including a generous employee discount and life assurance, you will thrive in an environment that values your contributions and encourages teamwork. Join us to not only enhance your career but also to help create a better everyday life for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Assistant - IKEA Edinburgh Store
✨Tip Number 1
Get to know IKEA's values and culture before your interview. We want to see how you can fit into our team and contribute to making a better everyday life for the many. So, do a bit of homework on our mission and think about how your skills align with it!
✨Tip Number 2
Practice your problem-solving skills! As a Customer Relations Assistant, you'll be handling customer complaints and queries. We suggest role-playing common scenarios with a friend or family member to get comfortable with responding positively and effectively.
✨Tip Number 3
Show off your teamwork skills during the interview. We love candidates who can work well with others and also handle tasks independently. Share examples from your past experiences where you’ve successfully collaborated with a team or tackled challenges solo.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you're genuinely interested in joining our team at IKEA. Don’t forget to attach an updated CV that highlights your relevant experience!
We think you need these skills to ace Customer Relations Assistant - IKEA Edinburgh Store
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you can make a positive impact at IKEA.
Tailor Your CV:Make sure your CV is tailored to the Customer Relations Assistant role. Highlight your problem-solving skills and any experience you have in customer service. We love seeing how your background fits with our values!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IKEA
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to turn complaints into positive experiences and be ready to share examples of how you've done this in the past. This will show that you have the right mindset for the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific situations where you've successfully resolved issues. Think of times when you had to think on your feet or handle a tricky customer situation. This will demonstrate your ability to handle the challenges of the Customer Relations Assistant role.
✨Familiarise Yourself with IKEA's Values
IKEA values inclusivity and making a positive impact. Research their mission and values, and be ready to explain how your personal values align with theirs. This will help you stand out as a candidate who truly fits into their culture.
✨Be Ready for Flexibility Questions
Since the role requires working evenings and weekends, be prepared to discuss your availability openly. Show that you're flexible and willing to adapt to the needs of the business while also expressing your own scheduling preferences.
