At a Glance
- Tasks: Deliver IKEA products and resolve customer complaints with a friendly approach.
- Company: Join IKEA, a leader in home furnishings dedicated to making everyday life better for everyone.
- Benefits: Enjoy a competitive salary, 15% discount, life assurance, and family-friendly policies.
- Other info: IKEA welcomes applicants from all backgrounds and offers support during the recruitment process.
- Why this job: Be part of a diverse team that values your ideas and offers growth opportunities.
- Qualifications: Must be 19+, hold a clean driving license for 24 months, and have strong communication skills.
The predicted salary is between 24500 - 35000 £ per year.
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
Employment Type: Full Time, Regular
Department: Customer Services
Number of Positions: 1
IKEA Greenwich are looking to welcome a Customer Resolution Delivery Driver. Join IKEA’s delivery team and help us share our iconic products with homes everywhere. If you provide great customer service and have a passion for driving, apply now and drive your career forward with IKEA!
WHAT WE OFFER
- The Start Date of employment will be: TBC
- Competitive salary of £29,500 per annum
- Full-time, 39 hours per week, working 5 days per week 11am - 8.45pm including alternate weekends.
- We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
- 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- Family-friendly policies - At IKEA, we’re happy to do our part in making childcare experience as easy as possible.
YOU'LL NEED TO HAVE
- Due to Health and Safety regulations, applicants are required to be at least 19 years of age and have held a valid and clean driver's license (Category B) for at least 24 months.
- You are skilled at forward planning, can handle several tasks at once with ease, and take pleasure in being a team member as well as fulfilling responsibilities on your own.
- Excellent communication skills and problem-solving abilities.
- You are computer literate and able to work with technology.
WHAT YOU'LL BE DOING DAY TO DAY
- Focused on prompt and careful handling of stock to ensure quality deliveries to our diverse clientele and various store branches, following prescribed workflow and routines.
- Visit customers’ homes to resolve complaints and deliver or replace missing stock.
- Inspecting & housekeeping of assigned vehicles before and after customer deliveries, reporting any issues identified and placing on charge after use. Comply with all IKEA health, safety and security rules and requirements.
- Communicate professionally to all IKEA customers, co-workers and service partners in a confident and friendly manner handling complaints and claims efficiently and with diplomacy.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATION
- Let us know if you require any adjustments to be made during the interview process as soon as possible.
- Please attach an updated CV with your application so we can get to know you better.
- If successful on application you will have a pre-screening call where we can get to know you a little.
- Shortlisted candidates will be invited by email to attend either a face-to-face interview. Final offers of employment are contingent upon clear results in mandatory background checks.
- This role requires: Medical questionnaire, Driving Records.
We understand not everyone will be successful, but we promise to keep you informed either way. For any advice or support, email and I will be happy to help!
Delivery Driver - Greenwich - IKEA Greenwich Store in London employer: IKEA
IKEA Greenwich is an exceptional employer that prioritises inclusivity and personal growth, offering a supportive work environment where every team member can thrive. With competitive salaries, generous benefits including a 15% discount, life assurance, and family-friendly policies, we ensure our employees feel valued and empowered to contribute to a better everyday life for the many. Join us in making a positive impact while driving your career forward in a dynamic and rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Driver - Greenwich - IKEA Greenwich Store in London
✨Tip Number 1
Familiarise yourself with IKEA's values and mission. Understanding their commitment to inclusivity and customer service will help you align your responses during the interview, showcasing that you're a great cultural fit.
✨Tip Number 2
Prepare to discuss your driving experience and how you've handled customer interactions in the past. Highlighting specific examples where you've resolved issues or provided excellent service can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving skills by thinking of scenarios where you had to think on your feet. Being able to demonstrate your ability to handle unexpected situations will be crucial for this role.
✨Tip Number 4
Be ready to discuss your familiarity with technology, as the role requires being computer literate. Mention any relevant tools or systems you've used in previous jobs that could relate to managing deliveries or customer information.
We think you need these skills to ace Delivery Driver - Greenwich - IKEA Greenwich Store in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and driving. Emphasise any previous roles where you demonstrated excellent communication skills and problem-solving abilities.
Craft a Strong Cover Letter:Write a cover letter that reflects your passion for driving and customer service. Mention why you want to work at IKEA and how you align with their values of inclusivity and making a positive impact.
Highlight Relevant Skills:In your application, clearly outline your skills related to forward planning, multitasking, and teamwork. Provide examples of how you've successfully handled similar responsibilities in past roles.
Prepare for the Interview:If shortlisted, prepare for the interview by thinking about how you would handle specific customer scenarios. Be ready to discuss your driving experience and how you ensure safety and quality in deliveries.
How to prepare for a job interview at IKEA
✨Show Your Passion for Customer Service
IKEA values great customer service, so be sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to resolve issues or enhance customer experiences.
✨Demonstrate Your Driving Skills
Since this role involves driving, highlight your experience behind the wheel. Discuss your clean driving record and any relevant driving experience, especially in a delivery context, to reassure them of your capabilities.
✨Prepare for Problem-Solving Scenarios
Expect questions about how you would handle specific delivery challenges or customer complaints. Think of scenarios where you successfully resolved issues and be ready to explain your thought process and actions.
✨Emphasise Teamwork and Communication
IKEA looks for team players who can communicate effectively. Be prepared to discuss how you work well with others and share examples of successful teamwork, especially in high-pressure situations.
