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For Companies At a Glance
- Tasks: Engage with customers via calls, chats, and emails to resolve issues and provide support.
- Company: Join IKEA, a global leader in home furnishings, known for its innovative approach and commitment to sustainability.
- Benefits: Enjoy a competitive salary, 15% discount, life assurance, and opportunities for personal growth.
- Why this job: Be part of a vibrant team that values diversity and offers a chance to make a real impact.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Flexible shifts available, with potential for hybrid working after 3-6 months.
The predicted salary is between 20441 - 30663 £ per year.
We at IKEA Peterborough Customer Support Centre are expanding our team and are looking to welcome full-time Customer Service Advisors to join our amazing team. Are you a customer service enthusiast who delivers high-quality support and thrives in a challenging environment with new tasks every day? As a Customer Service Advisor, you’ll be the friendly voice our customers rely on whether it’s through phone calls, online web chat, emails, and social media. You’ll handle inquiries, resolve issues and turn complaints into chances to sprinkle a little IKEA magic. We see problems as a chance to brighten our customers’ day.
WHAT WE OFFER
- The Start Date of employment will be: 23rd June 2025
- Competitive hourly rate of £12.60 hourly rate (£25,552.80 PA).
- 39 hours per week over 5 days out of 7 and every 2nd weekend, working from our IKEA Peterborough Unit. Various shifts available between 07:00 – 20:15 hours.
- After completion of 3 - 6 months there is an opportunity to apply for hybrid working arrangement (minimum 1 day per week in office).
WORKING WITH US HAS ITS REWARDS
- 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
- Given Day - Additional days’ paid leave to take at any point during the year, when it’s important for you....as well so much more!
WHAT YOU'LL NEED TO HAVE
- Previous experience working within customer service.
- The ability to build good rapport with customers, demonstrate understanding and effectively use various communication channels.
- Resilience and the ability to maintain focus during times of stress.
- Experience using IT Tools, with significant attention to detail and a willingness to learn and grow within a changing environment.
WHAT YOU'LL BE DOING DAY TO DAY
- Engage with customers to resolve a variety of issues, ensuring a positive and efficient experience.
- Meet Contact Centre standards, KPIs, and desired service levels to deliver effective customer service.
- Receive ongoing coaching to enhance your skills and ensure you consistently meet and delight our customers.
- Work with Microsoft Office 365, Customer Resolution management and delivery systems.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATION
- Please attach an updated CV with your application so we can get to know you better.
- Shortlisted candidates will be required to complete a short video interview with pre-recorded questions.
- Shortlisted candidates will be invited by email to attend an assessment centre.
We understand not everyone will be successful, but we promise to keep you informed either way. For any advice or support, email Recruiter Lisa - lisa.cathcart@ingka.ikea.com and I will be happy to help!
Customer Service Advisor - Contact Centre employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Contact Centre
✨Tip Number 1
Familiarise yourself with IKEA's customer service philosophy. Understanding their approach to customer satisfaction and how they turn complaints into opportunities will help you align your responses during the interview.
✨Tip Number 2
Practice common customer service scenarios that may come up in the role. Think about how you would handle difficult customers or resolve issues efficiently, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Showcase your communication skills by engaging in mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently, which is crucial for a Customer Service Advisor role.
✨Tip Number 4
Research the tools and technologies mentioned in the job description, like Microsoft Office 365 and customer resolution management systems. Being knowledgeable about these tools can give you an edge during the interview process.
We think you need these skills to ace Customer Service Advisor - Contact Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Use specific examples that demonstrate your ability to handle inquiries and resolve issues, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how you can bring IKEA's values to life by turning complaints into opportunities to create positive experiences for customers.
Prepare for Video Interview: Since shortlisted candidates will have a video interview, practice answering common customer service questions. Be ready to discuss how you handle stress and maintain focus in challenging situations.
Showcase Communication Skills: In your application, emphasise your ability to communicate effectively across various channels. Provide examples of how you've built rapport with customers in previous roles.
How to prepare for a job interview at IKEA
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with IKEA's values.
✨Demonstrate Communication Skills
Since the role involves various communication channels, practice articulating your thoughts clearly. Be prepared to discuss how you would handle different customer scenarios, showcasing your ability to build rapport and resolve issues effectively.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the assessment centre. This is a great opportunity to demonstrate your problem-solving skills and resilience under pressure, so think about how you would turn a complaint into a positive experience.
✨Familiarise Yourself with IT Tools
As the job requires using IT tools like Microsoft Office 365, brush up on your skills beforehand. Being comfortable with technology will not only help you during the interview but also show your willingness to learn and adapt in a changing environment.
