At a Glance
- Tasks: Join our team as a Customer Retail Assistant, engaging with customers and providing top-notch service.
- Company: IKEA Southampton is a leading home furnishings retailer known for its innovative designs and customer focus.
- Benefits: Enjoy a £12.60 hourly wage, 15% discount, life assurance, and family-friendly policies.
- Other info: Flexible shifts available; induction on 26-27 July. We value diversity and welcome all applicants.
- Why this job: Experience a dynamic role with varied tasks and the chance to grow within a supportive team.
- Qualifications: Ideal candidates are enthusiastic, team players with a passion for customer service and retail experience.
We at IKEA Southampton are excited to invite enthusiastic and friendly people to join our amazing Customer Relations team as a Customer Retail Assistant.
These contracts require availability to work full weekends, and one/two shifts during the week (Mon - Fri). Shift times may be between 10:00am and 21:30pm.
As part of this role, you may also be deployed to other areas in the store that are customer-facing, such as in our Customer Warehouse or Sales areas on an ad hoc basis. This means your role will be varied, you will get a great understanding of our products, and get the chance to meet customers at various points of their shopping journey.
WHAT WE OFFER
• £12.60 an hour (Living Wage Foundation Employer).
• These contracts require availability to work full weekends, and one/two shifts during the week (Mon - Fri). Shift times may be between 10:00am and 21:30pm.
• We can discuss this further with you at interview and we always strive to meet the needs of our co-workers whilst meeting the needs of the business.
• Induction date will be Saturday and Sunday, 26 and 27 July.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family\'s everyday needs.
• 15% IKEA discount and discount portal helping you save hundreds on High Street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions and interest free loans.
• End of year gift, Family Friendly policies and benefits.
• IKEA gives you the opportunity to grow with us.
...as well as so much more!
Click below for a full list of our benefits:
https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310
WHAT YOU\'LL NEED TO HAVE
We are looking for co-workers who strive to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same.
The ideal candidate will have experience - paid, voluntary or at school - of working in a team environment. You will be passionate about learning, and enthusiastic about offering a superb customer experience for our customers. Retail or customer-facing experience is desirable.
This is a fast-paced role, and so you should have demonstrated experience and a willingness to work in a role where you may be serving many customers - especially at the weekends in-store!
WHAT YOU\'LL BE DOING DAY TO DAY
This role is varied with no two days being the same; one minute you could be on check-outs, and the next minute, you could be assisting customers and providing great customer service in our After Sales / Returns area.
As part of this role, you may also be deployed to other areas in the store that are customer-facing, such as in our Customer Warehouse or Sales areas on an ad hoc basis. This means your role will be varied, you will get a great understanding of our products, and get the chance to meet customers at various points of their shopping journey.
• You aim to create a positive experience for our customers so that they will want to return and shop with us again over time.
• You work together with colleagues in other functions to improve the customer experience.
• Meeting and greeting our customers, assisting customers at the check-outs and returns desk.
• Supporting customers to pay at tills, including scanning items, taking payment, and providing support and guidance at our self-serve scanning area.
• Build loyalty by listening to our customers and using your knowledge of the IKEA product range to offer informed solutions.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents. We are an equal opportunities employer.
RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.
First step, please attach an updated CV with your application so we can get to know you better.
Second step, if successful, you will be invited to an interview with one of our hiring managers.
Come see the wonderful workday, where we create a better everyday life for the many.
IKEA reserves the right to close a job vacancy earlier than originally advertised.
For any advice or support, email me at ari.davies-ho4@ingka.ikea.com and I will be happy to help! #J-18808-Ljbffr
Customer Retail Assistant in Southampton employer: IKEA
IKEA Southampton is an exceptional employer that values its co-workers by offering a competitive wage of £12.60 per hour, alongside a generous 15% discount and various family-friendly benefits. Our vibrant work culture encourages personal growth and teamwork, ensuring that every day brings new opportunities to engage with customers and develop your skills in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retail Assistant in Southampton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like IKEA and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at IKEA and let us see your personality shine through!
We think you need these skills to ace Customer Retail Assistant in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and IKEA.
Get Familiar with Our Brand:Before applying, take some time to learn about IKEA and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at IKEA
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress IKEA.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which IKEA will surely appreciate.
