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- Tasks: Join our team as a Customer Retail Assistant, engaging with customers and providing top-notch service.
- Company: IKEA Southampton is a leading home furnishings retailer known for its innovative designs and customer focus.
- Benefits: Enjoy a £12.60 hourly wage, 15% discount, life assurance, and family-friendly policies.
- Why this job: Experience a dynamic role with varied tasks and the chance to grow within a supportive team.
- Qualifications: Ideal candidates are enthusiastic, team players with a passion for customer service and retail experience.
- Other info: Flexible shifts available; induction on 26-27 July. We value diversity and welcome all applicants.
We at IKEA Southampton are excited to invite enthusiastic and friendly people to join our amazing Customer Relations team as a Customer Retail Assistant.
These contracts require availability to work full weekends, and one/two shifts during the week (Mon – Fri). Shift times may be between 10:00am and 21:30pm.
As part of this role, you may also be deployed to other areas in the store that are customer-facing, such as in our Customer Warehouse or Sales areas on an ad hoc basis. This means your role will be varied, you will get a great understanding of our products, and get the chance to meet customers at various points of their shopping journey.
WHAT WE OFFER
• £12.60 an hour (Living Wage Foundation Employer).
• These contracts require availability to work full weekends, and one/two shifts during the week (Mon – Fri). Shift times may be between 10:00am and 21:30pm.
• We can discuss this further with you at interview and we always strive to meet the needs of our co-workers whilst meeting the needs of the business.
• Induction date will be Saturday and Sunday, 26 and 27 July.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family\’s everyday needs.
• 15% IKEA discount and discount portal helping you save hundreds on High Street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions and interest free loans.
• End of year gift, Family Friendly policies and benefits.
• IKEA gives you the opportunity to grow with us.
…as well as so much more!
Click below for a full list of our benefits:
https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310
WHAT YOU\’LL NEED TO HAVE
We are looking for co-workers who strive to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same.
The ideal candidate will have experience – paid, voluntary or at school – of working in a team environment. You will be passionate about learning, and enthusiastic about offering a superb customer experience for our customers. Retail or customer-facing experience is desirable.
This is a fast-paced role, and so you should have demonstrated experience and a willingness to work in a role where you may be serving many customers – especially at the weekends in-store!
WHAT YOU\’LL BE DOING DAY TO DAY
This role is varied with no two days being the same; one minute you could be on check-outs, and the next minute, you could be assisting customers and providing great customer service in our After Sales / Returns area.
As part of this role, you may also be deployed to other areas in the store that are customer-facing, such as in our Customer Warehouse or Sales areas on an ad hoc basis. This means your role will be varied, you will get a great understanding of our products, and get the chance to meet customers at various points of their shopping journey.
• You aim to create a positive experience for our customers so that they will want to return and shop with us again over time.
• You work together with colleagues in other functions to improve the customer experience.
• Meeting and greeting our customers, assisting customers at the check-outs and returns desk.
• Supporting customers to pay at tills, including scanning items, taking payment, and providing support and guidance at our self-serve scanning area.
• Build loyalty by listening to our customers and using your knowledge of the IKEA product range to offer informed solutions.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents. We are an equal opportunities employer.
RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.
First step, please attach an updated CV with your application so we can get to know you better.
Second step, if successful, you will be invited to an interview with one of our hiring managers.
Come see the wonderful workday, where we create a better everyday life for the many.
IKEA reserves the right to close a job vacancy earlier than originally advertised.
For any advice or support, email me at ari.davies-ho4@ingka.ikea.com and I will be happy to help! #J-18808-Ljbffr
Customer Retail Assistant employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retail Assistant
✨Tip Number 1
Familiarise yourself with IKEA's product range and services. This knowledge will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during the interview.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples from your past experiences. Whether it's from previous jobs, volunteer work, or school projects, highlight how you contributed to a positive customer experience.
✨Tip Number 3
Be prepared to discuss your availability openly. Since the role requires weekend shifts and flexibility, showing that you can accommodate this will make you a more attractive candidate.
✨Tip Number 4
Demonstrate your teamwork abilities by discussing how you've successfully collaborated with others in the past. This is crucial as the role involves working closely with colleagues across different areas of the store.
We think you need these skills to ace Customer Retail Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service or retail. Emphasise teamwork and your ability to create a positive shopping experience, as these are key qualities IKEA is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your passion for customer service. Mention specific examples from your past experiences that demonstrate your skills and how they align with IKEA's values.
Highlight Availability: Since the role requires availability for full weekends and some weekday shifts, clearly state your availability in your application. This shows you understand the job requirements and are flexible.
Prepare for the Interview: If selected for an interview, prepare by thinking about how you would handle various customer service scenarios. Be ready to discuss your previous experiences and how they relate to the role of a Customer Retail Assistant.
How to prepare for a job interview at IKEA
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. IKEA values passionate individuals who are eager to provide a great customer experience, so let your enthusiasm shine through during the interview.
✨Demonstrate Teamwork Experience
Since the role requires working in a team environment, be prepared to share examples of your past experiences in teamwork. Highlight how you contributed to group success and how you can bring that collaborative spirit to IKEA.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in the role. Be ready to discuss how you would handle various situations, showcasing your problem-solving skills and commitment to customer satisfaction.
✨Understand IKEA's Values
Familiarise yourself with IKEA's core values and mission. Being able to articulate how your personal values align with those of the company will demonstrate your fit for the role and your commitment to contributing positively to the team.
