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For Companies At a Glance
- Tasks: Assist customers, resolve complaints, and ensure a smooth checkout experience.
- Company: Join IKEA, a leader in home furnishings dedicated to making everyday life better.
- Benefits: Enjoy a competitive hourly rate, flexible hours, discounts, and free meals.
- Why this job: Be part of an inclusive team that values your ideas and supports your growth.
- Qualifications: Customer service experience, strong communication skills, and tech-savvy.
- Other info: Flexible working arrangements and a commitment to diversity in the workplace.
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
Employment Type: Part Time, Permanent
Department: Cashline
Number of Positions: 4
IKEA Reading are looking to welcome a Customer Service Assistant. A customer service assistant at IKEA is responsible for creating a positive shopping experience for customers.
WHAT WE OFFER
- The Start Date of employment will be: 3rd July 2025
- Competitive hourly rate of £13.25 per hour.
- 12-16 Hours working 3/4 days per week, 3 out of 4 weekends. Availability to work days, evenings and both weekend days, you will receive every 4th weekend off.
- We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
- 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- Given Day - Additional days’ paid leave to take at any point during the year, when it’s important for you.
- Free healthy meal option, salad bar, fruit, and hot/cold drinks.
YOU'LL NEED TO HAVE
- You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
- You have a strong customer first mindset, where you make the customer feel valued and supported in everything you do.
- Experience in a fast paced customer service environment.
- Computer literate and able to work with technology.
- The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
WHAT YOU'LL BE DOING DAY TO DAY
- You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
- You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
- Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
- Ensuring our customers have a great checkout experience.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.
- Please attach an updated CV with your application so we can get to know you better.
- Shortlisted candidates will be invited by email to attend a face-to-face interview.
- We understand not everyone will be successful, but we promise to keep you informed either way.
- For any advice or support, email Recruiter and I will be happy to help!
Customer Relations Assistant - IKEA Reading Store employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Assistant - IKEA Reading Store
✨Tip Number 1
Familiarise yourself with IKEA's values and culture. Understanding their commitment to inclusivity and customer service will help you align your responses during the interview, showcasing that you share their vision.
✨Tip Number 2
Prepare examples from your past experiences in customer service that demonstrate your problem-solving skills and ability to handle complaints. This will show that you can maintain composure under pressure, which is crucial for this role.
✨Tip Number 3
Be ready to discuss your availability and flexibility during the interview. Since the role requires working weekends and evenings, showing that you can accommodate these needs will make you a more attractive candidate.
✨Tip Number 4
Engage with IKEA's social media and community initiatives. Demonstrating your interest in their projects and how they contribute to a better everyday life can set you apart and show your genuine enthusiasm for the brand.
We think you need these skills to ace Customer Relations Assistant - IKEA Reading Store
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what IKEA is looking for in a Customer Relations Assistant. Highlight your customer service experience and any relevant skills that align with their requirements.
Tailor Your CV: Make sure your CV reflects your experience in fast-paced customer service environments. Emphasise your ability to handle complaints and provide excellent customer support, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your alignment with IKEA's values. Mention how you can contribute to creating a positive shopping experience and your willingness to work flexible hours.
Prepare for the Interview: Think about potential interview questions related to customer service scenarios. Be ready to discuss how you would handle difficult customers and resolve complaints effectively, demonstrating your problem-solving skills.
How to prepare for a job interview at IKEA
✨Show Your Customer-Centric Mindset
During the interview, emphasise your commitment to customer service. Share specific examples of how you've made customers feel valued and supported in previous roles, as this aligns perfectly with IKEA's values.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss situations where you've successfully resolved customer complaints or issues. Highlight your resilience and ability to think on your feet, as these are crucial for a Customer Relations Assistant.
✨Highlight Teamwork and Initiative
IKEA values teamwork, so be sure to mention experiences where you've collaborated effectively with others. Also, share instances where you've taken the initiative to improve processes or enhance customer experiences.
✨Ask About Flexibility and Benefits
Since the role offers flexible working hours, come prepared with questions about how this can fit into your life. This shows your interest in balancing work and personal commitments, which is important to IKEA.