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For Companies At a Glance
- Tasks: Help customers with payments and returns while ensuring a smooth shopping experience.
- Company: Join IKEA Nottingham, a leader in home furnishings dedicated to customer satisfaction.
- Benefits: Enjoy a competitive pay rate, flexible hours, and awesome perks like a 15% discount!
- Why this job: Be part of a diverse team that values your ideas and supports your growth.
- Qualifications: Customer-focused mindset, tech-savvy, and able to handle various customer interactions.
- Other info: Flexible working hours and additional paid leave for personal needs.
IKEA Nottingham Customer Service Assistant Job Description
IKEA Nottingham is looking to hire Customer Service Assistants to join our team.
What We Offer
- Start date: 8th June 2025
- Competitive hourly rate of £12.60
- Part-time hours: 8 to 12 hours per week, up to 3 days, including 3 out of 4 weekends per month
- Working hours between 9am and 9:30pm
- Flexible working arrangements to be discussed during interview
Employee Benefits
- 15% IKEA discount and access to discount portal
- Life assurance of 4 times your salary, pension contributions, and interest-free loans
- Additional paid leave days
- Free healthy meal options and beverages
For a full list of benefits, visit: IKEA Careers Benefits
Candidate Requirements
- Proactive, multitasking, and team-oriented
- Customer-first attitude
- Computer literate and comfortable with technology
- Calm and patient when handling customer issues
Daily Responsibilities
- Assisting customers at checkout and returns
- Resolving complaints with resilience and problem-solving skills
- Handling product returns accurately and escalating issues when necessary
- Supporting customers with product assembly and spare parts
Our Commitment to Diversity
We value diversity and encourage candidates from all backgrounds, including those with disabilities, to apply.
Application and Recruitment Process
- Please attach an updated CV with your application
- Shortlisted candidates will be contacted for a face-to-face interview
- We will keep you informed regardless of the outcome
For support or questions, contact james.fraser1@Ingka.ikea.com.
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Customer Relations Assistant employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Assistant
✨Tip Number 1
Familiarize yourself with IKEA's customer service philosophy. Understanding their approach to customer relations will help you align your mindset with theirs, making you a more attractive candidate.
✨Tip Number 2
Practice using a till or point-of-sale system if you haven't already. Being comfortable with technology and cash handling procedures will give you confidence during the interview.
✨Tip Number 3
Prepare examples of how you've successfully handled customer interactions in the past. Highlighting your ability to maintain composure and patience will demonstrate your suitability for the role.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. IKEA values individuals who can work well in a team setting, so be ready to discuss how you contribute to a positive work environment.
We think you need these skills to ace Customer Relations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Relations Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasize any experience with cash handling, using tills, or working in a retail environment.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to create a seamless payment experience. Mention specific examples of how you've successfully handled customer interactions in the past.
Prepare for the Assessment Center: If shortlisted, prepare for the assessment center by practicing common interview questions and scenarios related to customer service. Be ready to demonstrate your problem-solving skills and ability to work under pressure.
How to prepare for a job interview at IKEA
✨Show Your Customer-Centric Mindset
During the interview, emphasize your commitment to putting customers first. Share specific examples of how you've made customers feel valued and supported in previous roles.
✨Demonstrate Your Technical Skills
Since the role involves using tills and technology, be prepared to discuss your experience with cash handling and any relevant software. Highlight your ability to learn new systems quickly.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult customer interactions. Practice responses that showcase your patience and composure in challenging situations.
✨Express Your Team Spirit
IKEA values teamwork, so convey your enthusiasm for collaborating with others. Share examples of how you've successfully worked in a team environment while also being able to work independently.
