Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with checkouts, returns, and product assembly.
- Company: Join IKEA Nottingham, a leading home furnishings retailer known for its innovative designs.
- Benefits: Enjoy a competitive hourly rate, flexible hours, and a 15% discount on IKEA products.
- Why this job: Be part of a diverse team that values customer service and offers growth opportunities.
- Qualifications: Must be proactive, tech-savvy, and have a customer-first attitude.
- Other info: Diversity is celebrated here; all backgrounds are encouraged to apply.
IKEA Nottingham are excited to welcome new Customer Relations Assistant\’s to our fantastic team!
We’re looking for upbeat, quick-thinking Customer Relations Assistants who love turning challenges into great customer experiences. Whether you\’re helping at the checkouts, processing returns, or guiding customers through flat-pack puzzles, you’ll be the reason they leave with a smile. If you\’re a natural problem-solver with a passion for people, we’d love to meet you!
WHAT WE OFFER
• The Start Date of employment will be: 17th of August
• Competitive hourly rate of £12.60 per hour.
• Various contracts from 12 to 24 hours weekly working up to 5 days out of 7 and 3 out of 4 weekends.
• Working hours are between 9am to 9:30pm.
• We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family\’s everyday needs.
• 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Given Day – Additional days’ paid leave to take at any point during the year, when it\’s important for you
• Free healthy meal option, salad bar, fruit, and hot/cold drinks
…as well so much more!
Click below for a full list of our benefits:
https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310
WHAT YOU\’LL NEED TO HAVE
• You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are computer literate and willing to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
WHAT YOU\’LL BE DOING DAY TO DAY
• Working on our checkouts and returns desk to support our customers in a timely manner & greeting customers at the main entrance.
• You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.
• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a face-to-face interview.
We understand not everyone will be successful, but we promise to keep you informed either way.
For any advice or support, email me at james.fraser1@ingka.ikea.com and I will be happy to help!
. #J-18808-Ljbffr
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Assistant
✨Tip Number 1
Familiarise yourself with IKEA's customer service philosophy. Understanding their approach to customer relations will help you align your responses during the interview and demonstrate that you share their values.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as this will show your problem-solving skills and calmness under pressure.
✨Tip Number 3
Highlight your teamwork experience. Since the role is team-oriented, be ready to discuss examples of how you've successfully worked in a team environment and contributed to achieving common goals.
✨Tip Number 4
Prepare questions for your interviewers. Asking insightful questions about the team dynamics or customer service strategies at IKEA can demonstrate your genuine interest in the role and the company.
We think you need these skills to ace Customer Relations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Relations Assistant role. Emphasise your customer service experience, problem-solving abilities, and any technology proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive attitude. Mention specific examples of how you've successfully handled customer issues in the past.
Highlight Flexibility: Since the role requires working flexible hours, make sure to mention your availability clearly in your application. This shows that you are adaptable and willing to meet the company's scheduling needs.
Showcase Teamwork Skills: In your application, provide examples of how you've worked effectively in a team environment. This is crucial for a role that values a team-oriented approach to customer service.
How to prepare for a job interview at IKEA
✨Show Your Customer-First Attitude
During the interview, emphasise your commitment to customer service. Share examples of how you've gone above and beyond to assist customers in previous roles, as this aligns perfectly with the company's values.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific instances where you've successfully resolved customer complaints or issues. Highlight your resilience and ability to stay calm under pressure, which are crucial for a Customer Relations Assistant.
✨Familiarise Yourself with IKEA Products
Take some time to learn about IKEA's product range and services. Being knowledgeable about their offerings will not only impress the interviewers but also help you answer questions more effectively.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your genuine interest in the role and the company. You might inquire about team dynamics or how success is measured in the Customer Relations department.
