Customer Relations Assistant

IKEA Nottingham are looking to welcome a Customer Service Assistant to join our fantastic team. At IKEA Nottingham, we’re on the lookout for friendly, quick-thinking Customer Relations Assistants who thrive on turning tricky situations into positive experiences. Whether you’re helping at the checkouts, handling returns, or guiding customers through flat-pack frustrations, you’ll be the reason they come back with a smile. If you’re a natural problem-solver with a passion for people, we’d love to meet you!

WHAT WE OFFER

• The Start Date of employment will be: 5th & 6th July
• Competitive hourly rate of £12.60 per hour.
• 16 hours weekly, working 4 days per week including 3 out of 4 weekends per month.
• Working hours are between 9am to 9:30pm.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

• 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Given Day - Additional days’ paid leave to take at any point during the year, when it’s important for you.
• Free healthy meal option, salad bar, fruit, and hot/cold drinks.

Click below for a full list of our benefits: Benefits

WHAT YOU'LL NEED TO HAVE

• You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

WHAT YOU'LL BE DOING DAY TO DAY

• Working on our checkouts and returns desk to support our customers in a timely manner & greeting customers at the main entrance.
• You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION

• Let us know if you require any adjustments to be made during the interview process as soon as possible.
• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a face-to-face interview.
• We understand not everyone will be successful, but we promise to keep you informed either way.
• For any advice or support, email me at james.fraser1@Ingka.ikea.com and I will be happy to help!