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For Companies At a Glance
- Tasks: Help customers with payments and returns while ensuring a smooth shopping experience.
- Company: Join IKEA Nottingham, a leader in home furnishings dedicated to customer satisfaction.
- Benefits: Enjoy a competitive pay rate, flexible hours, and awesome perks like a 15% discount!
- Why this job: Be part of a diverse team that values your ideas and supports your growth.
- Qualifications: Customer-focused mindset, tech-savvy, and able to handle various customer interactions.
- Other info: Flexible working hours and additional paid leave for personal needs.
Job Description
IKEA Nottingham are looking to welcome a Customer Relations Assistant.
Are you passionate about making customer payments seamless and efficient? At IKEA Nottingham, we're looking for dedicated individuals who excel at using tills to accurately register products and process payments, ensuring a smooth experience for our customers. You'll also handle returns with ease and follow cash handling procedures to maintain a secure environment for everyone. If you have the desire to enhance our customer relations, we want to hear from you!
WHAT WE OFFER
The Start Date of employment will be: 1st March Competitive hourly rate of £12.60 per hour. 8 to 16 hours weekly, working between 2 to 4 days per week including 3 out of 4 weekends. Working hours are between 9am to 9:30pm We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs. 15% IKEA discount & discount portal helping you save £100s on High-street retailers. Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans. Given Day – Additional days paid leave to take at any point during the year, when it's important for you Free healthy meal option, salad bar, fruit, and hot/cold drinks
…as well so much more!
WHAT YOU'LL NEED TO HAVE
You have a customer first mindset, where you make the customer feel valued and supported in everything you do. You have a practical approach, love multi-tasking, and are passionate about being part of the team but also can work individually. You are computer literate and able to work with technology. The confidence to maintain composure and patience when dealing with a variety of customers.
WHAT YOU'LL BE DOING DAY TO DAY
You have the knowledge, and desire to make customer payment easy. Using the till to accurately register products and register payment from customers according to given routines and processing returns at the returns desk. You ensure our store is always a safe and secure environment for visitors and colleagues and follow cash handling procedures to ensure the security of money handling. You ensure accurate scanning of all products to allow our customers to have full availability of our range.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
Come see the wonderful workday where we create a better everyday life for the many
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.
Please attach an updated CV with your application so we can get to know you better. Shortlisted candidates will be invited by email to attend an assessment center on the 9th of February.
We understand not everyone will be successful, but we promise to keep you informed either way.
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Customer Relations Assistant employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Assistant
✨Tip Number 1
Familiarize yourself with IKEA's customer service philosophy. Understanding their approach to customer relations will help you align your mindset with theirs, making you a more attractive candidate.
✨Tip Number 2
Practice using a till or point-of-sale system if you haven't already. Being comfortable with technology and cash handling procedures will give you confidence during the interview.
✨Tip Number 3
Prepare examples of how you've successfully handled customer interactions in the past. Highlighting your ability to maintain composure and patience will demonstrate your suitability for the role.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. IKEA values individuals who can work well in a team setting, so be ready to discuss how you contribute to a positive work environment.
We think you need these skills to ace Customer Relations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Relations Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasize any experience with cash handling, using tills, or working in a retail environment.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to create a seamless payment experience. Mention specific examples of how you've successfully handled customer interactions in the past.
Prepare for the Assessment Center: If shortlisted, prepare for the assessment center by practicing common interview questions and scenarios related to customer service. Be ready to demonstrate your problem-solving skills and ability to work under pressure.
How to prepare for a job interview at IKEA
✨Show Your Customer-Centric Mindset
During the interview, emphasize your commitment to putting customers first. Share specific examples of how you've made customers feel valued and supported in previous roles.
✨Demonstrate Your Technical Skills
Since the role involves using tills and technology, be prepared to discuss your experience with cash handling and any relevant software. Highlight your ability to learn new systems quickly.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult customer interactions. Practice responses that showcase your patience and composure in challenging situations.
✨Express Your Team Spirit
IKEA values teamwork, so convey your enthusiasm for collaborating with others. Share examples of how you've successfully worked in a team environment while also being able to work independently.
