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For Companies At a Glance
- Tasks: Assist customers at checkouts and returns, resolving complaints and ensuring smooth service.
- Company: Join IKEA, a global leader in home furnishings, dedicated to creating a better everyday life.
- Benefits: Enjoy a competitive pay rate, 15% discount, free meals, and flexible working hours.
- Why this job: Be part of a diverse team that values your ideas and supports your growth.
- Qualifications: Customer-focused mindset, computer literate, and able to handle multiple tasks independently.
- Other info: We welcome applicants from all backgrounds and offer adjustments during the interview process.
IKEA Gateshead are looking to welcome a Customer Service Assistant to join our fantastic team.
WHAT WE OFFER
- The Start Date of employment will be: 29th June 2025
- Competitive hourly rate of £12.60 per hour.
- 12 hours working Saturday and Sunday with availability to work a weekday evening where required, 3 out of 4 weekends per month.
- We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
- 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- Given Day - Additional days’ paid leave to take at any point during the year, when it’s important for you.
- Free healthy meal option, salad bar, fruit, and hot/cold drinks...as well so much more!
WHAT YOU'LL NEED TO HAVE
- You prefer to take initiative, are adept at managing several responsibilities concurrently, and value teamwork while also being able to complete assignments without direct supervision.
- You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
- You are computer literate and able to work with technology.
- The ability to maintain composure and patience when dealing with a variety of customers and complex complaints.
WHAT YOU'LL BE DOING DAY TO DAY
- Working on our checkouts and returns desk to support our customers in a timely manner.
- You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
- You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
- Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATION
- Please attach an updated CV with your application so we can get to know you better.
- Shortlisted candidates will be invited by email to attend a face-to-face interview.
- We understand not everyone will be successful, but we promise to keep you informed either way.
- For any advice or support, email me at lisa.cathcart@ingka.ikea.com and I will be happy to help!
Customer Relations Assistant employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Assistant
✨Tip Number 1
Familiarise yourself with IKEA's customer service philosophy. Understanding their commitment to a customer-first mindset will help you align your responses during the interview, showcasing that you share their values.
✨Tip Number 2
Prepare examples of how you've successfully handled customer complaints in the past. Being able to demonstrate your problem-solving skills and patience will be crucial in impressing the interviewers.
✨Tip Number 3
Showcase your ability to work both independently and as part of a team. Think of situations where you've taken initiative or collaborated effectively, as this is a key quality they are looking for.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding working hours. Since the role requires weekend and evening shifts, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Customer Relations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills like problem-solving, teamwork, and your ability to handle complaints effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-first mindset. Mention specific examples of how you've made customers feel valued in previous roles.
Highlight Technical Skills: Since the role requires being computer literate, mention any relevant software or technology you are familiar with. This could include point-of-sale systems or customer relationship management tools.
Show Enthusiasm for IKEA: Express your passion for IKEA's values and mission in your application. Mention why you want to work there and how you align with their commitment to creating a better everyday life for many.
How to prepare for a job interview at IKEA
✨Show Your Customer-Centric Mindset
During the interview, emphasise your commitment to customer service. Share examples of how you've made customers feel valued and supported in previous roles, as this aligns perfectly with IKEA's focus on a customer-first approach.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific instances where you've successfully resolved customer complaints or issues. Highlight your ability to think on your feet and provide solutions quickly, as this is crucial for the role.
✨Exhibit Teamwork and Initiative
IKEA values teamwork, so be ready to talk about how you collaborate with others. Also, mention times when you've taken the initiative to improve processes or support your team, showcasing your proactive nature.
✨Prepare for Technology Questions
Since the role requires computer literacy, brush up on any relevant technology or systems you might encounter. Be ready to discuss your experience with technology and how it has helped you in customer service roles.