At a Glance
- Tasks: Be the friendly face helping customers with purchases and returns at IKEA.
- Company: Join IKEA Lakeside, a brand known for its welcoming atmosphere.
- Benefits: Earn £13.25 per hour, enjoy discounts, and access well-being support.
- Other info: Flexible part-time hours with opportunities for career growth.
- Why this job: Make every IKEA visit smooth and stress-free while gaining valuable experience.
- Qualifications: Customer-focused mindset, teamwork skills, and tech-savvy.
Join to apply for the Customer Relations Assistant role at IKEA
1 day ago Be among the first 25 applicants
Join to apply for the Customer Relations Assistant role at IKEA
IKEA Gateshead are looking to welcome a Customer Service Assistant to join our fantastic team.
WHAT WE OFFER
• The Start Date of employment will be: 29th June 2025
• Competitive hourly rate of £12.60 per hour.
• 12 hours working Saturday and Sunday with availability to work a weekday evening where required, 3 out of 4 weekends per month.
• We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.
• 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you
• Free healthy meal option, salad bar, fruit, and hot/cold drinks
...as well so much more!
Click below for a full list of our benefits:
YOU'LL NEED TO HAVE
• You prefer to take initiative, are adept at managing several responsibilities concurrently, and value teamwork while also being able to complete assignments without direct supervision.
• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.
The ability to maintain composure and patience when dealing with a variety of customers and complex complaints.
WHAT YOU'LL BE DOING DAY TO DAY
• Working on our checkouts and returns desk to support our customers in a timely manner.
You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
Come see the wonderful workday where we create a better everyday life for the many
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.
• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a face-to-face interview.
We understand not everyone will be successful, but we promise to keep you informed either way.
For any advice or support, email me at and I will be happy to help!
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Part-time
Job function
Job function
Customer ServiceIndustries
Hospitals and Health Care, Non-profit Organizations, and Government Administration
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#J-18808-LjbffrCustomer Relations Assistant employer: IKEA
IKEA Lakeside is an exceptional employer that prioritises the well-being and growth of its co-workers. With a competitive hourly rate, flexible part-time contracts, and a comprehensive benefits package including discounts, life assurance, and additional paid leave, we create a supportive work environment where every team member feels valued. Our inclusive culture encourages diverse perspectives, making it a rewarding place to contribute to a better everyday life for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Assistant
✨Tip Number 1
Get to know IKEA's values and culture before your interview. We want to see how you fit into our team, so show us that you understand what makes IKEA special. A little research goes a long way!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or assist customers. We love candidates who can demonstrate their problem-solving abilities and keep a cool head under pressure.
✨Tip Number 3
Be ready to share examples from your past experiences. We want to hear about times when you went above and beyond for a customer or worked well in a team. Real-life stories make you memorable!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining the IKEA family. Don’t miss out!
We think you need these skills to ace Customer Relations Assistant
Some tips for your application 🫡
Show Your Customer-Centric Mindset:Make sure to highlight your customer-first approach in your application. We want to see how you make customers feel valued and supported, so share any relevant experiences that showcase this.
Tailor Your CV:When applying, tweak your CV to match the job description. Focus on skills like problem-solving and teamwork, as these are key for us at IKEA Lakeside. A tailored CV shows you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IKEA
✨Know the Company
Before your interview, take some time to research IKEA's values and mission. Understanding their commitment to customer satisfaction and teamwork will help you align your answers with what they’re looking for.
✨Show Your Customer Focus
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlighting your customer-first mindset will demonstrate that you’re the right fit for the role.
✨Practice Problem-Solving Scenarios
Think of potential customer complaints or issues you might face in the role and how you would handle them. Practising these scenarios will help you stay calm and composed during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics or how IKEA supports its employees. This shows your genuine interest in the role and the company.
