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- Tasks: Assist customers at checkouts and returns, resolving complaints and ensuring a positive experience.
- Company: Join IKEA, a global leader in home furnishings known for innovation and customer focus.
- Benefits: Enjoy a £12.60 hourly rate, flexible hours, 15% discount, and free meals.
- Why this job: Be part of a vibrant team that values your problem-solving skills and passion for people.
- Qualifications: No specific qualifications required, just a customer-first mindset and willingness to learn.
- Other info: Evening availability is essential; various contracts available from 12 to 16 hours weekly.
The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
- Working on our checkouts and returns desk to support our customers in a timely manner & greeting customers at the main entrance.
- You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
- You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
- Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
- You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
- You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
- You are computer literate and willing to work with technology.
- £12.60 per hour
- Permanent
- Part-time
- 23 hours ago
IKEA Warrington WA5 7TY, are excited to welcome new Customer Relations Assistants to our fantastic team!
We\’re looking for upbeat, quick-thinking Customer Relations Assistants who love turning challenges into great customer experiences. Whether you\’re helping at the checkouts, processing returns, or guiding customers through flat-pack puzzles, you\’ll be the reason they leave with a smile. If you\’re a natural problem-solver with a passion for people, we\’d love to meet you!
WHAT WE OFFER
- The start date of employment will be: 23rd September
- Hourly rate of £12.60 per hour.
- Various contracts from 12 to 16 hours weekly working up to 4 days out of 7 and 3 out of 4 weekends.
- Working hours are between 8:30am to 10:30pm. Evening availability from 5pm is essential.
- We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family\’s everyday needs.
- 15% IKEA discount & discount portal helping you save £100\’s on high-street retailers.
- Life assurance of 4 times your pay, enhanced statutory pension contributions & interest-free loans.
- Given day – additional days\’ paid leave to take at any point during the year, when it\’s important for you
- Free healthy meal option, salad bar, fruit, and hot/cold drinks
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Customer Relations Assistant employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Assistant
✨Tip Number 1
Familiarise yourself with IKEA's customer service philosophy. Understanding their approach to customer relations will help you align your responses during the interview, showcasing your ability to embody their values.
✨Tip Number 2
Prepare examples of how you've successfully handled difficult customer situations in the past. Being able to share specific instances where you turned a complaint into a positive experience will demonstrate your problem-solving skills.
✨Tip Number 3
Showcase your teamwork abilities by discussing experiences where collaboration led to successful outcomes. Highlighting your capacity to work well with others will resonate with IKEA's emphasis on teamwork.
✨Tip Number 4
Be ready to discuss your adaptability and time management skills. Given the fast-paced environment at IKEA, illustrating how you can juggle multiple responsibilities while maintaining composure will set you apart.
We think you need these skills to ace Customer Relations Assistant
Some tips for your application 🫡
Highlight Relevant Experience: When writing your application, make sure to emphasise any previous experience in customer service or roles that required problem-solving skills. Mention specific instances where you successfully resolved customer complaints or provided exceptional service.
Showcase Your Skills: Clearly outline your skills that align with the job description, such as patience, resilience, and teamwork. Use examples to demonstrate how you've used these skills in past roles, especially in high-pressure situations.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific requirements of the Customer Relations Assistant role. Use keywords from the job description to show that you understand what the company is looking for and how you fit into their team.
Express Your Enthusiasm: In your application, convey your passion for customer service and your eagerness to contribute to the team at IKEA. A positive attitude can set you apart from other candidates, so let your personality shine through in your writing.
How to prepare for a job interview at IKEA
✨Show Your Customer-Centric Mindset
Make sure to highlight your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, demonstrating that you truly value their experience.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved complaints or issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think on your feet and find solutions quickly.
✨Emphasise Teamwork and Initiative
Talk about your experiences working in a team and how you contribute positively to group dynamics. Also, mention instances where you've taken the initiative to improve processes or assist colleagues, showing that you're proactive and collaborative.
✨Be Ready for Technology Questions
Since the role requires computer literacy, be prepared to discuss your experience with technology. Familiarise yourself with common software used in customer service and be ready to explain how you've used technology to enhance customer interactions.