At a Glance
- Tasks: Assist customers at checkouts and returns, resolving complaints and ensuring a positive experience.
- Company: Join IKEA, a global leader in home furnishings known for innovation and customer focus.
- Benefits: Enjoy a £12.60 hourly rate, flexible hours, 15% discount, and free meals.
- Other info: Evening availability is essential; various contracts available from 12 to 16 hours weekly.
- Why this job: Be part of a vibrant team that values your problem-solving skills and passion for people.
- Qualifications: No specific qualifications required, just a customer-first mindset and willingness to learn.
The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
- Working on our checkouts and returns desk to support our customers in a timely manner & greeting customers at the main entrance.
- You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
- You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
- Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
- You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
- You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
- You are computer literate and willing to work with technology.
- £12.60 per hour
- Permanent
- Part-time
- 23 hours ago
IKEA Warrington WA5 7TY, are excited to welcome new Customer Relations Assistants to our fantastic team!
We\'re looking for upbeat, quick-thinking Customer Relations Assistants who love turning challenges into great customer experiences. Whether you\'re helping at the checkouts, processing returns, or guiding customers through flat-pack puzzles, you\'ll be the reason they leave with a smile. If you\'re a natural problem-solver with a passion for people, we\'d love to meet you!
WHAT WE OFFER
- The start date of employment will be: 23rd September
- Hourly rate of £12.60 per hour.
- Various contracts from 12 to 16 hours weekly working up to 4 days out of 7 and 3 out of 4 weekends.
- Working hours are between 8:30am to 10:30pm. Evening availability from 5pm is essential.
- We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family\'s everyday needs.
- 15% IKEA discount & discount portal helping you save £100\'s on high-street retailers.
- Life assurance of 4 times your pay, enhanced statutory pension contributions & interest-free loans.
- Given day - additional days\' paid leave to take at any point during the year, when it\'s important for you
- Free healthy meal option, salad bar, fruit, and hot/cold drinks
Customer Relations Assistant in Manchester employer: IKEA
IKEA Warrington is an exceptional employer that prioritises a supportive and dynamic work environment for its Customer Relations Assistants. With a strong focus on employee well-being, we offer a range of benefits including a generous discount scheme, life assurance, and flexible working hours to accommodate your lifestyle. Our culture fosters teamwork and personal growth, ensuring that every team member feels valued and empowered to deliver outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Assistant in Manchester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like IKEA and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at IKEA and let us see your personality shine through!
We think you need these skills to ace Customer Relations Assistant in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and IKEA.
Get Familiar with Our Brand:Before applying, take some time to learn about IKEA and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at IKEA
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress IKEA.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which IKEA will surely appreciate.
