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For Companies At a Glance
- Tasks: Help customers solve problems and handle returns with a positive attitude.
- Company: Join IKEA, a global leader in home furnishings dedicated to creating a better everyday life.
- Benefits: Enjoy a 15% discount, life assurance, and flexible working hours.
- Why this job: Be part of a diverse team that values your uniqueness and fosters growth.
- Qualifications: Must be resilient, tech-savvy, and have a customer-first mindset.
- Other info: Flexible shifts available, including weekend-only options.
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You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
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You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
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Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
Come see the wonderful workday where we create a better everyday life for the many
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.
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Please attach an updated CV with your application so we can get to know you better.
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Shortlisted candidates will be invited by email to attend an interview.
We understand not everyone will be successful, but we promise to keep you informed either way.
For any advice or support, email Recruiter emma.jones4@ingka.ikea.com and I will be happy to help!
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA.
What we all have in common
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Living our values
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Being your unique self, while respecting and including others
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A passion for home furnishing
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Performing & delivering while learning & developing
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Having fun!
Candidate profile (text) – Default language Do you have a knack for turning frowns upside down and solving puzzles on the fly? Join our team as a Customer Relations Assistant, where your resilience and problem-solving skills will shine as you tackle customer complaints with a smile. You’ll be the hero ensuring smooth returns and spotting product issues like a pro. Plus, you’ll be the go-to guru for customers needing help with product assembly and spare parts, * You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
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You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
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You are computer literate and able to work with technology.
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The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
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The Start Date of employment will be: 1st March
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Competitive hourly rate of £12.60 per hour.
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12 hours working 3 days per week including evenings and 3 out of 4 weekends. We are also open to discussing weekend only working that would involve working a 6 hour shift on both and Saturday and Sunday.
For this role late evening working requires being available until 9:30pm.
- We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family’s everyday needs.
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15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
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Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
Customer Relations Assistant employer: IKEA
Contact Detail:
IKEA Recruiting Team
4@ingka.ikea.com
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Assistant
✨Tip Number 1
Show your problem-solving skills during the interview by preparing examples of how you've successfully resolved customer complaints in the past. Think about specific situations where you turned a negative experience into a positive one.
✨Tip Number 2
Familiarize yourself with IKEA's products and services, especially those related to returns and assembly. This knowledge will help you demonstrate your customer-first mindset and show that you're ready to assist customers effectively.
✨Tip Number 3
Highlight your ability to work independently as well as part of a team. Be prepared to discuss how you manage multiple responsibilities and maintain composure under pressure, which is crucial for this role.
✨Tip Number 4
Since the role requires evening and weekend availability, be honest about your schedule and flexibility during the interview. Showing that you're adaptable can make you a more attractive candidate.
We think you need these skills to ace Customer Relations Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Relations Assistant position. Highlight the key responsibilities and required skills, such as problem-solving and customer service, in your application.
Tailor Your CV: Customize your CV to reflect your experience and skills that align with the role. Emphasize any previous customer service roles, your ability to handle complaints, and your teamwork skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your problem-solving abilities. Use specific examples from your past experiences to demonstrate how you can contribute to the team.
Highlight Your Availability: Since the role requires evening and weekend availability, make sure to clearly state your availability in your application. This shows your flexibility and willingness to meet the company's needs.
How to prepare for a job interview at IKEA
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've successfully resolved customer complaints in the past. Highlight your resilience and ability to think on your feet, as these are key traits for a Customer Relations Assistant.
✨Demonstrate Your Customer-First Mindset
During the interview, emphasize your commitment to making customers feel valued and supported. Share stories that showcase your dedication to customer satisfaction and how you prioritize their needs.
✨Highlight Your Teamwork and Initiative
Talk about your experience working in teams and how you take initiative in your roles. Mention any instances where you've successfully juggled multiple responsibilities while collaborating with others.
✨Ask About Flexibility and Work-Life Balance
Since the role involves evening and weekend shifts, don't hesitate to ask about flexibility in scheduling. This shows that you're proactive about balancing your work and personal life, which is important for both you and the company.
