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For Companies At a Glance
- Tasks: Help customers with complaints and product issues while keeping a positive attitude.
- Company: Join IKEA, a company dedicated to creating a better everyday life for many.
- Benefits: Enjoy a 15% discount, life assurance, and flexible working hours.
- Why this job: Be the hero for customers and work in a supportive, diverse environment.
- Qualifications: Must be tech-savvy, resilient, and have a customer-first mindset.
- Other info: Flexible scheduling options available; perfect for students or those seeking part-time work.
Do you have a knack for turning frowns upside down and solving puzzles on the fly? Join our team as a Customer Relations Assistant, where your resilience and problem-solving skills will shine as you tackle customer complaints with a smile. You’ll be the hero ensuring smooth returns and spotting product issues like a pro. Plus, you’ll be the go-to guru for customers needing help with product assembly and spare parts, â ¢ You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
â ¢ You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
â ¢ You are computer literate and able to work with technology.
â ¢ The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
WHAT YOU’LL BE DOING DAY TO DAY
â ¢ You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
â ¢ You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
â ¢ Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
â ¢ The Start Date of employment will be: 1st March
⠢ Competitive hourly rate of £12.60 per hour.
â ¢ 12 hours working 3 days per week including evenings and 3 out of 4 weekends. We are also open to discussing weekend only working that would involve working a 6 hour shift on both and Saturday and Sunday.
For this role late evening working requires being available until 9:30pm.
â ¢ We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family’s everyday needs.
â ¢ 15% IKEA discount & discount portal helping you save £100â s on High-street retailers.
â ¢ Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
..as well so much more!
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
Come see the wonderful workday where we create a better everyday life for the many
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.
â ¢ Please attach an updated CV with your application so we can get to know you better.
â ¢ Shortlisted candidates will be invited by email to attend an interview.
We understand not everyone will be successful, but we promise to keep you informed either way.
For any advice or support, email Recruiter emma.jones4@ingka.ikea.com and I will be happy to help!
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Customer Relations Assistant employer: IKEA
Contact Detail:
IKEA Recruiting Team
4@ingka.ikea.com
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Assistant
✨Tip Number 1
Show off your problem-solving skills! During the interview, be ready to share specific examples of how you've successfully resolved customer complaints in the past. This will demonstrate your resilience and ability to think on your feet.
✨Tip Number 2
Highlight your teamwork experience! Since this role values collaboration, mention instances where you've worked effectively with others to achieve a common goal, especially in customer service settings.
✨Tip Number 3
Be prepared to discuss your tech-savviness! Familiarize yourself with common customer service tools and technologies, as being computer literate is essential for this position.
✨Tip Number 4
Demonstrate your customer-first mindset! Think of ways you've made customers feel valued and supported in previous roles, and be ready to share these stories during your interview.
We think you need these skills to ace Customer Relations Assistant
Some tips for your application 🫡
Highlight Your Problem-Solving Skills: In your application, make sure to emphasize your ability to resolve customer complaints effectively. Provide specific examples of how you've turned negative situations into positive outcomes.
Showcase Your Customer-First Mindset: Demonstrate your commitment to customer satisfaction in your CV and cover letter. Mention any experiences where you went above and beyond to support customers and make them feel valued.
Detail Your Technical Proficiency: Since the role requires being computer literate, include any relevant technical skills or software you are familiar with. This could be anything from CRM systems to basic troubleshooting techniques.
Tailor Your CV and Cover Letter: Customize your application documents to reflect the specific requirements mentioned in the job description. Use keywords from the listing to show that you understand the role and its responsibilities.
How to prepare for a job interview at IKEA
✨Show Your Problem-Solving Skills
Be prepared to share specific examples of how you've successfully resolved customer complaints in the past. Highlight your resilience and ability to think on your feet, as these are key traits for a Customer Relations Assistant.
✨Demonstrate a Customer-First Mindset
During the interview, emphasize your commitment to making customers feel valued and supported. Share stories that illustrate how you've gone above and beyond to ensure customer satisfaction.
✨Highlight Your Technical Proficiency
Since the role requires being computer literate, be ready to discuss your experience with technology. Mention any relevant software or tools you've used in previous roles that could benefit the team.
✨Prepare for Flexibility Questions
Given the varied working hours, be ready to discuss your availability and willingness to work evenings and weekends. Show that you understand the importance of flexibility in meeting both your needs and the company's.
